Onsite IT Technician | Security Clearance Preferred

Job Description

Onsite IT Technician | Security Clearance Preferred Akkodis Australia are currently seeking an IT Support Technician Location: Newcastle Must have AGSVA Clearance or be an Australian Citizen Generalist IT Helpdesk Knowledge We are seeking an IT Support Technician to join our dynamic team. This role offers a unique opportunity to work outside the typical office environment and gain hands-on experience in technical support. We are looking for candidates who are positive, energetic, and eager to learn, as training will be provided to develop the necessary skills and knowledge for success in this role. Key Responsibilities: On-Site Support: Provide on-site technical support and assistance to clients, including troubleshooting hardware and software issues, setting up equipment, and ensuring optimal system functionality. Customer Service: Interact with clients in a professional and friendly manner, addressing their technical concerns, and offering solutions with a positive attitude. Training: Participate in training sessions to acquire the knowledge and skills required for the role. This may include learning about specific hardware and software configurations, troubleshooting techniques, and customer service best practices. Problem Solving: Diagnose and resolve technical issues, ensuring minimal downtime for clients and maintaining a high level of client satisfaction. Documentation: Maintain accurate records of on-site visits, issues encountered, and solutions applied. Provide detailed reports for tracking and analysis purposes. Hardware Setup: Assist in setting up and configuring various hardware components, such as computers, printers, and network devices. Software Installation: Install, update, and configure software applications as needed to meet client requirements. Communication: Maintain clear and effective communication with team members and clients to ensure a smooth workflow and efficient problem resolution. Qualifications: Positive Attitude: Must be a positive and energetic individual with a can-do attitude, providing excellent customer service with a smile. Training: No prior on-site technical experience is necessary; we provide comprehensive training for the right candidate. Technical Aptitude: Strong interest in technology and a willingness to learn about various hardware and software systems. Communication Skills: Excellent interpersonal and communication skills, both verbal and written. Problem-Solving: Strong analytical and problem-solving abilities to troubleshoot and resolve technical issues. Adaptability: Ability to adapt to various client environments and handle unique technical challenges. Valid Driver's License: A valid driver's license may be required, as travel to client site is necessary. If you are looking for an exciting and dynamic role that offers on-site experience and training to develop your technical skills, we encourage you to apply. We value a positive, energetic, and customer-focused approach in our team members and look forward to welcoming the right candidate into our organization. Successful applicants will require: Must be Australian citizen. Baseline minimum clearance preferred. Baseline AGSVA clearance will be required before entering the workplace. Excellent customer service and communication skills. Demonstrated ability to work within a small team in a dynamic environment. Energetic, positive attitude and self-motivation. Technical aptitude and an ability to quickly learn new skills. Ability to work outside of core business hours on an occasional basis. Own means transport to site. Skills & Experience: Customer Service Support Help Desk lvl 1 or 2 Training: Training will be provided to successful candidate. While experience is a bonus, having the right demeanour and a solid technical aptitude to be able to learn quickly is a must. Rates: Pending experience Clearances: Must be Australian Citizen Baseline, NV1 or NV2 security clearance preferred. Why Akkodis? Most Certified Tech Consultancy in Australia: Akkodis delivers digital and engineering expertise to accelerate innovation and digital transformation. By combining a unique service offering of Consulting, Solutions, Talent and Academy Modis enables businesses to transform, scale and perform. Akkodis has a global footprint with 50,000+ thinkers and makers in over 20 countries focused on Data Analytics & AI, Applications, Cloud Platforms and IoT. We specialise sectors of Energy & Clean Technology, Public Safety, Transport, Defence, Public Sector, Mining and Healthcare. Here at Akkodis, we like to look after our own. If successful and part of the team, you will be eligible for FREE upskilling. We are firm believers in career growth and development. When YOU grow, WE grow. Some of our partnerships/certifications are: AWS Advanced Tier Partner Microsoft Gold Partner IIBA Gold Partner (Int Institute of BAs) We are also: Proud sponsor of the Mercedes Formula 1 Team Other Perks: Work Force Planning Team - Dedicated to managing your career Tech Academy - Dedicated for upskilling/reskilling. No payrolling process fees Consultant gathering events EAP Support Program Dedicated Account Management Support Team. Our Mission: Being the leading enabler in the Smart Industry for our customers, and the thought leader in the market to prepare for tomorrow. Our focus is on developing a diverse team of people who want to excel. We offer careers that span countless domains, projects and challenges across IT and Engineering. Our vision is to be a World Class technology partner, bringing Insight, Velocity, Value and our Smart People together, making a difference in our clients and the community. Privacy: Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the "apply for this job" button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly. "Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds" Disclaimer: Unfortunately, due to the nature of the role only those who meet the minimum requirements of the role will receive a response! #J-18808-Ljbffr