Onsite Technician

Job Description

Fujitsu Adelaide, South Australia, Australia We are seeking an Onsite Technician to provide Level 1 and Level 2 end-user support. This role involves troubleshooting hardware, software, and network issues, as well as deploying and maintaining IT equipment. You will work closely with customers, IT teams, and vendors to ensure seamless operations and continual service improvement. Responsibilities and Accountabilities: Provide onsite support for PCs, laptops, peripherals, and smart devices . Troubleshoot Windows OS, Microsoft Office, Active Directory, and SCCM issues. Assist with hardware/software installations, upgrades, and maintenance . Respond to and resolve incidents within agreed SLAs. Manage asset deployment, relocation, and decommissioning . Maintain IT documentation and contribute to service improvement initiatives. Train new users on IT tools and best practices. Ensure adherence to WHS and company policies. Experience: 7+ months of IT support experience (onsite or remote). Knowledge of Windows OS (7-10), Microsoft Office 365, Active Directory, SCCM . Basic understanding of networking, VPN, RSA, Citrix, and virtualization . Experience with incident management tools (e.g., ServiceNow) is a plus. Strong communication and customer service skills . IT certifications (e.g., ITIL, MCP, Cert IV in IT) are desirable. Why Fujitsu? We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You. We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture. We offer tailored career paths across our global organisation to support your professional and personal growth. Our customers trust us. We have an excellent reputation across the region and globally. Best in class reward and recognition programs – flexible work, volunteering leave and more. We live our values of aspiration, trust and empathy, all day, every day. As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes – so if this resonates with you, then please apply. Seniority level Entry level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr