Operations Lead, EL1 (EA2025/39)

Job Description

Do you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways? Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters? Do you want to drive operational excellence and develop standard IT practices across the agency that works for consumers, businesses, and the community? Then this is the place for you! At the ACCC, we’re proud of the impact we can make together. We understand the responsibilities and challenges that come with a fast-moving and ever-changing environment. Our high-performing culture is built on a foundation of care, support, and inclusion. It’s why we’re driven by connection and collaboration, sharing our skills, knowledge, and support with each other freely and frequently. It’s why we prioritise the wellbeing of our people and empower them to work autonomously, flexibly, and courageously. At the ACCC, we believe the best version of you is the one that’s true to who you are – and that’s the you we want working alongside us. We value flexibility, and all roles can be performed from any capital city in a state or territory or Townsville and are available on a full-time, part-time, or job-share basis. Applicants from diverse backgrounds including First Nations peoples, people with disability, and those from different cultural backgrounds are encouraged to apply. What you will do as the Operations Lead Develop and implement IT operations strategies aligned with the agency’s business goals and government priorities. Lead incident, problem, and risk management processes, ensuring minimal disruption to services. Undertake regular systems monitoring, preventative maintenance, and troubleshooting to prevent downtime. Provide regular updates to senior leadership, highlighting key performance metrics, operational risks, and improvement initiatives. About you In order to succeed in the role, you will have: Relevant skills and demonstrated experience relating to the key responsibilities of this position (as described above). Demonstrated experience leading and managing teams in an IT operations environment with a proven track record. The ability to manage and prioritise multiple tasks. Demonstrated experience with incident management, change management, and system monitoring tools and processes with a proven ability to analyse complex IT problems, identify root causes, and implement effective solutions. Proven experience in building and maintaining working relationships with all stakeholders, ability to collaborate across teams and lead teams as required. Skills in observation and monitoring of software systems and familiarity with Microsoft Azure and Microsoft Dynamics 365. Demonstrated experience with IT service management frameworks, such as ITIL. To find out more about us and the role, please read the Candidate Kit. How to apply You will be asked to respond to the statement of claims of no more than 500 words and submit your resume with key outcomes or what you are most proud of in each role you have held (2 pages maximum). Salary: $123,702 - $136,900 (plus 15.4% superannuation) - from 13 March 2025 Contact Officer: Kristy Moran, 0478 980 078 Applications Close: 11:00pm (AEDT), Sunday 16 March 2025 #J-18808-Ljbffr