Operations Support Manager

Job Description

HT Services is a WA owned commercial cleaning company with a national presence and vast contract base. At HT Services we strive to deliver high cleaning standards to our clients, while offering a safe, supporting environment for our staff and a culture built around teamwork. We currently have an opening for a highly organised and experienced Operations Support Manager to support the HT team. Conveniently located in the heart of Fremantle, the role is responsible for delivering day-to-day support to our operations team in a range of areas. This includes administrative support, operational compliance and record management. The role plays an integral part within the business and supports all levels of the team, including the Chief Operations Officer and the Management Team of HT Services. This is an exciting role with a strong development opportunity. You’ll be willing and able to get hands-on in order to get the job done in a growing business. You crave knowledge and if unsure you are proactive in seeking an answer or making a recommendation. You’ll also understand even the smallest of tasks play an important role. The Role's Responsibilities Manage and oversee day-to-day operational requirements including providing direction to the Operations Administrator. Develop quarterly reports and other documents for internal and external stakeholders, including compliance and KPI reporting. Maintain compliance with industry regulations and standards to safeguard existing and potential clients. Complete audit requests through external platforms and portals, meeting the critical requirements and uploading documents to ensure business continuance. Create and maintain company documents, such as tender and quoting templates, key company documents, profiles, SWMS and safety procedures. Maintain incident and hazard management reporting. Develop and manage policies and procedures across all areas of the business. Develop workflow processes and identify areas of improvement. Create content and maintain LinkedIn profile. Fleet management, including vehicle licensing, signage and Fleetlog allocation. A detailed role brief will be shared with shortlisted candidates. About You: Minimum 3 years' experience in a similar level role. Industry knowledge and experience are highly desirable but not necessary. Ability to build trusted relationships and work in confidence with stakeholders. Exceptional communication, interpersonal and customer relationship skills with a professional demeanour and approachable nature. Effective time management and organisational skills, good with detail and adaptable to work in a changing and growing environment. A natural problem-solver. Excellent skill level with Microsoft Office suite and the capacity to learn new technical skills. Demonstrated personal drive and work ethic. A willingness to adapt and embrace change. Commitment to continuous learning and professional development. In return for your dedication, skills and knowledge we will offer an attractive remuneration package commensurate with your experience and on-site parking. Remuneration will be reviewed as the role and responsibilities grow. Applying If you are interested in working with a dynamic team and possess the skills required to fulfil this role, please send your cover letter addressing the selection criteria and your motivation for applying, along with your resume. Successfully shortlisted applicants will be contacted directly. If successful, you will be required to provide at least 2 referees from recent employers. Please do not call our office; our reception team cannot assist with application enquiries. We are not accepting applications from recruitment consultants. You must have the right to live and work full-time in Australia to apply for this position. Your application will include the following questions: How many years' experience do you have as an Operations Support Manager? Which of the following statements best describes your right to work in Australia? What's your expected annual base salary? How much notice are you required to give your current employer? #J-18808-Ljbffr