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Order Management Officers (MOR0004)

Salary: 60.00 -  80.00
Posted: 21-02-2025
Category: General HR
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Job Description

The Order Management Officer is responsible for handling the smooth execution of order management and processing that the client provides their food services clients across Australia (airline caterers, restaurants, hotels and pubs, aged care, schools, and mining sites). QUALIFICATIONS Product Knowledge Bachelor’s/College Degree in Accountancy, Business Administration, Management or Information Technology is a plus, but not required Strong analytical and computer (especially Excel) skills A hospitality background is a plus Strong oral and written communication, including English Familiarity with inventory process and policy is an advantage Detail-oriented, always able to provide accurate and high-level quality work Customer Focus Actively seeks to understand and deliver client needs, expectations and level of satisfaction Able to maintain good relationships with clients and other stakeholders Pro-actively seeks solutions for clients Experience with handling both B2B and B2C channels is a plus Willing to work on weekend shift if needed Willing to work in mid-shift as needed DUTIES AND RESPONSIBILITIES Order Management Responsible for managing all aspects of customer’s orders Enter the data and purchase orders with accuracy and precision into our system, making sure no downtime and no follow-ups will be needed from our clients Take care of ensuring the timely and accurate execution of orders with no impact and/or issues to both internal and external clients Be available and able to answer questions on data and reports Be able to coordinate, liaise and follow up as necessary with our internal product resources Account Management Be professional/courteous/polite in all communications Raise emerging issues, concerns, or areas of opportunity that affect clients’ experience and/or the effectiveness and efficiency of processes Maintain a high level of quality and efficiency on all tasks managed by observing best practices and utilizing available tools Ensure attendance, participation and cooperation during knowledge transfer sessions and other meetings Collaborate with the team and contribute to the overall success of the program by sharing best practices and playing an active role in meetings, workshops etc. Help in creating Work Level Instructions (WLIs) for the tasks being handled Represent the hammerjack and the client’s brands in a professional manner Ad hoc tasks Tasks deemed necessary to ensure excellent customer experience as determined by management #J-18808-Ljbffr

Job Details

Salary: 60.00 -  80.00
Posted: 21-02-2025
Category: General HR

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