Passenger Services Administration Officer

Job Description

Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose To provide administrative support to the Sydney Passenger Services Department. What you will be doing Accurately input and manage workforce data in Kronos. Handle staff inquiries, including pay-related queries. Process shift swap and giveaway requests in line with department policies. Adjust rosters to cover absenteeism and ensure compliance with Service Level Agreements (SLAs). Communicate required roster changes to staff. Manage leave requests in accordance with the Enterprise Bargaining Agreement (EBA), rostering guidelines, and company policies. Maintain and update employee records, including absenteeism tracking. Ensure compliance with company policies, procedures, and EBA requirements. Perform additional duties as assigned by the Passenger Services Manager or Operations Manager. Safety, Security, WellBeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business, there is a potential risk to the health, safety and welfare of everyone on our sites through the misuse of alcohol and drugs. As such, the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. What we are looking for Intermediate to advanced proficiency in computer applications, including MS Office (Excel, Word, Outlook). Strong verbal and written communication skills. Excellent attention to detail and accuracy in administrative tasks. Strong organisational skills with the ability to prioritize tasks and manage multiple responsibilities effectively. Previous experience in Workers' Compensation administration is preferred. A proactive, positive, and solutions-oriented approach to work. Ability to thrive in a fast-paced environment. Previous experience in aviation or a similar operational environment is advantageous but not essential. Diversity Menzies Aviation is a committed equal opportunity employer and encourages applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential. Application Instructions Is this role ticking all the boxes for you? If so, please click apply now! #J-18808-Ljbffr