Customer and Capability Specialist
Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible... more info
People & Capability Specialist
Salary:
80.00 - 100.00
Posted:
09-03-2025
Category:
Quality Management Operations
Melbourne,
Job Description
Serco is a place where you can grow Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a workplace that offers challenge, opportunity, and reward. We offer opportunities to grow and flexible benefits to suit every stage of your career, including: Hybrid work: Adelaide or Melbourne, WFH with one office day per week Career progression: Potential for a permanent role Supportive team culture in a small, collaborative team Impactful work in case management and coaching Make an impact at Serco As a P&C Specialist , you’ll play a key role in supporting employees and managers across Serco’s operations. Working within our People Services, you’ll provide expert HR advice, manage complex casework, and coach managers on performance and employee relations matters. This role offers variety, challenge, and the opportunity to make a real impact. In this role, you’ll be: Coaching and advising managers on employee relations, including performance, capacity and misconduct issues. Handling complex case management including risk management, ensuring fair and timely resolution. Providing HR advice on policies, procedures, and employment conditions. Supporting grievance resolution and escalations in a structured and professional manner. Contributing to HR projects, process improvements, and shared service enhancements. Serco is a place for you To be successful in this role, you’ll have: A strong background in HR advisory, employee relations, or case management. Exceptional communication skills , with the ability to adapt your style to different situations. Strong time management and resilience to manage a high volume of cases. A deep understanding of Fair Work legislation and industrial agreements. Experience coaching managers on HR matters and navigating risks. At Serco, you’ll be part of a supportive and diverse team with leaders who help you achieve your career goals. Our long-term government-backed contracts provide stability and unique career opportunities across multiple industries. Are you ready to do important work that really matters? At Serco, we combine the right people, technology, and partnerships to address urgent and complex challenges worldwide. Our work touches millions of lives across Australia, New Zealand, and Hong Kong in Health, Defence, Maritime, Justice and Community Services . We celebrate diversity and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disabilities . By joining Serco, you’ll have access to Employee Networks led by passionate colleagues who champion diversity, inclusion, and belonging . Impact a better future at Serco. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 09-03-2025
Category: Quality Management Operations
Melbourne,
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