Pricing & Revenue Manager

Job Description

Job Ad: Pricing and Revenue Manager Employment Type: 1 x Ongoing role Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) Grade: Clerk 11/12 Salary Range: $145,378 - $168,130 base salary dependent on experience, plus 11.5% superannuation. Who we are: The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. The opportunity: We are excited to be inviting applications for the opportunity of Pricing and Revenue Manager for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW. In this role, you will lead a small team to effectively develop, manage and maintain all aspects of the portfolio’s pricing models and revenue management, including billing and recovery operations to meet revenue budget. This team manages the development, application and maintenance of multiple commercial pricing models for all of government platforms, products and services that the portfolio provides and takes ownership of the practical application of the GTP App Pricing module. Day to Day Responsibilities: Managing and guiding a team of pricing and billing officers to ensure achievements of multiple projects and BAU deliverables given limited resources and tight deadlines. Managing complex and sensitive consultations and negotiations with diverse stakeholders, within agreed timelines, given their varying expectations, viewpoints and interests. Ongoing enhancements and process improvement of pricing systems and database to ensure accuracy of pricing and billing. Review and recommendation of pricing models and strategies in line with overall department’s cost recovery framework. What you will bring to this role: Extensive knowledge and experience in commercial pricing, activity-based costing models, analysis and recovery operations. Experience in designing and evaluating financial models, including scenario analysis, to support funding requests in portfolio business cases and Treasury submissions, ensuring consistency and alignment with strategic financial objectives. Demonstrated experience in developing and managing effective relationships with internal and external stakeholders, including Finance partners, to influence activity-based costing and pricing decisions with key recommendations. Expertise in developing and maintaining data insights and reporting to help organizations refine activity-based costing and pricing, effectively monitoring financial and service delivery performance against objectives. Experience in developing and maintaining governance frameworks to ensure compliance with organizational standards related to commercial pricing information. Essential Requirements: In-depth experience in building and maintaining cost and revenue models. Ideally CPA qualified or working towards qualification. To Apply: Click the link to submit your application. Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role. Questions: Using an example of a business improvement initiative that you led, what mechanisms did you put in place to identify problems and resolve them in a timely manner? Can you describe a situation where you have had to analyse complex financial data to inform a difficult pricing decision? What was the result? Closing Date: Wednesday 5 March 2025 at 9:59am Careers at Department of Customer Service: A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace: The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351. #J-18808-Ljbffr