Principal - Insurance and Asset Management
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Principal Service Management
Salary:
60.00 - 80.00
Posted:
01-03-2025
Category:
General HR
City of Brisbane,
Job Description
The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services. As The Principal Service Management, You Will: Be responsible for all aspects of IT Service Management in relation to several key government services including qld.gov.au, open data portal, payment gateway and Get Involved engagement hub. Ensure resilience, reliability and security are maintained, and performance optimised. Establish and maintain governance arrangements to ensure coordination of tasks and appropriate decision-making delegations within the Branch, the Department and across Government. Prepare and deliver high level documentation to achieve appropriate communication of objectives and deliverables, risk, and quality measures. Maintain organisational IT Service Catalogue. Define and implement Service Management strategies and processes to ensure continuous improvement of service delivery. Lead the maturing of Change, Release and Deployment Management, aligning to a Continuous Integration / Continuous Deployment (CICD) model where appropriate. Contribute to Service Operations including Incident and Problem Management and Service Desk; and assist with the overall support of Qld online and the whole of Government online services. Provide Service Management advice and assistance to project delivery teams as required. Provision of Continual Service Improvement strategic analysis and high-level communication to senior management. Take ownership of Continual Service Improvement processes including defining, tracking and reporting team progress against KPI's. Facilitate round the clock support for critical services. Take a lead role in vendor and supplier management, defining, tracking and reporting vendor progress against SLAs. Take a lead role in Business Continuity, Security and Disaster Preparedness. Drive the establishment and testing of BCP plans and processes. Provide advice on industry trends and practices in areas associated with Service Management (including Cloud services, DevOps, ITIL, and Business Continuity). Lead activities to ensure a high performing team, including participation in performance management, coaching and development of staff in order to achieve established outcomes for the group. Ensure that operational activities operate within all relevant legislative and government standards. Applications will remain current for 12 months. Occupational group: AdministrationSeniority level: Not ApplicableEmployment type: Full-timeJob function: Management and ManufacturingIndustries: Government Administration#J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 01-03-2025
Category: General HR
City of Brisbane,
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