Quality and Development Officer (Employment Services)

Job Description

Quality and Development Officer (Employment Services) Ready to Shape the Future of Employment Services? Become a Quality Development Officer at Training Alliance Group (TAG)! Do you have experience in Employment Services and enjoy helping others grow in their roles? Are you passionate about ensuring teams have the right tools and knowledge to succeed? If you're looking for a rewarding role where you can use your skills to support staff development and help maintain high-quality program delivery, then step into a pivotal role at TAG, a continuously growing organisation making a real difference in the lives of Western Australians. We’d love to hear from you! Make a Real Impact: As a Quality Development Officer (QDO) at TAG, you'll be the driving force behind ensuring our Employment Services programs not only meet but exceed contractual obligations. You’ll play a crucial part in shaping the skills and knowledge of our team, empowering them to deliver exceptional service. This isn’t just a job; it’s an opportunity to contribute to a positive change in people’s lives. While this is not a management position, it is an opportunity to lead and mentor others in a supportive environment. What You’ll Do: Champion Quality: Conduct thorough internal audits, ensuring compliance and identifying opportunities for improvement. Develop & Refine: Create and maintain cutting-edge operational documents and standards that empower our team to excel and grow. Mentor & Train: Design and deliver engaging training programs for new employment services team members, guiding them from day one through their probationary period. Provide ongoing support and performance feedback. Monitor & Evaluate: Conduct desktop monitoring, assessing performance against internal policies and procedures, and providing valuable insights through written reports. Travel & Support: Provide operational support and training across metro and regional WA (travel required). Who You Are: Employment Services Expert: You possess a solid understanding and proven experience within the Employment Services industry, including programs such as Self-Employment Assistance, Parents Pathway, Transition to Work, Work Force Australia, and Employability Skills Training. Passionate Trainer: You’re driven to share your knowledge and empower others through training and mentorship. Excellent Communicator: Your verbal and written communication skills are top-notch. Results-Oriented: You have a track record of achieving business targets and KPIs. Highly Organised: You possess exceptional IT skills, Microsoft applications, time management abilities, and meticulous attention to detail. Flexible & Adaptable: You’re comfortable traveling throughout WA and providing support where needed. Why TAG? Growth Opportunity: Join a thriving organisation experiencing continued growth. Meaningful Work: Make a tangible difference in the lives of job seekers and our team. Supportive Environment: Be part of a collaborative and supportive team with strong leadership support and mentoring. Permanent Full-Time Role: Secure your future with a stable and rewarding career. Ready to take the next step? If you’re an experienced Employment Services professional looking to transition into training and development, we encourage you to apply! This is your chance to shape the future of employment services and make a lasting impact. Apply Now! How do your skills match this job? Your application will include the following questions: Which of the following statements best describes your right to work in Australia? What's your expected annual base salary? Do you have a current Police Check (National Police Certificate) for employment? Do you have a current Working With Children (WWC) Check? How much notice are you required to give your current employer? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. #J-18808-Ljbffr