Reception & Administration Assistant

Job Description

Mirvac's people are our most valuable asset. We are proud to have built a culture of inclusivity, innovation and collaboration, becoming a place where people genuinely want to work. We also offer a number of competitive and unique benefits for permanent employees including: $1000 of Mirvac Securities Annually Leadership and Professional Development Programs Generous Parental & Partner Leave Policy Unlimited Volunteer Leave and National Community Day Mirvac Pride Committee Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For over 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety and placemaking. Our opportunity As the Reception & Administration Assistant , you will be the face of our brand new BTR (Built to rent) asset in Newstead and a go-to person for the on-site team and the first point of contact for customers. Your responsibilities will include: Management of front of house including maintaining a clean and organized reception area, ensuring communal spaces are well presented and well stocked and parcel room is tidy and organised Answering the main line and directing inquiries, taking messages, or responding to customers where appropriate Meeting and greeting visitors, alerting leasing team to tour arrivals, accepting package deliveries Managing front desk enquiries including logging new cases or complaints and allocation to appropriate team members for resolution Assisting with coordination and management of events and collation of customer feedback Assisting with raising quotes, purchase orders & invoices, preparing renewal letters, termination notices and variation letters Assisting with data entry, document preparation, and file management. Database management including capturing of front line customer insights and entering and updating customer data Monitoring various communication channels including google, website, socials, email and the app, triaging and allocating complaints and queries Responding to comments and feedback on building channels and composing and sending broader building communications Uploading digital content to various channels including Domain and REA listings Preparing move in and welcome packs, coding keys and logging additional charges with finance team and updating systems to reflect customer move ins / move outs Monitoring cases & complaints in system to ensure all customer queries are dealt with promptly Your point of difference 1-3 years of administration experience Will have real estate experience or similar highly transferable skill set from another reception or administration role Ability to manage multiple and competing tasks and enquiries efficiently Ability to assess situations and solve non-routine problems Will have great attention to detail Values workplace relationships and the opportunity to mentor and be mentored Excellent phone manner Exceptional time management and organisational skills Good Microsoft Office applications skills Willingness to learn new systems and processes Discretion, diplomacy and the ability to maintain confidentiality All of these attributes are preferred; if you think you may be the right fit for the role, please still apply. #J-18808-Ljbffr