Receptionist and Customer Service Officer

Job Description

Position Number 44393 Position Classification AO3 ($65,865 - $70,989) Location Batchelor Reporting to Executive Officer to Deputy Chief Executive Officers Licences Applicants must have an Ochre Card and a current Police Check and/or the ability to obtain these prior to commencement. Required Qualifications Original certified copies of qualifications must be supplied. Special Features of the Position This position is open to Aboriginal and Torres Strait Islander applicants only , as Batchelor Institute considers that being Aboriginal or a Torres Strait Islander is a genuine occupational requirement for the position in accordance with the 'Anti-Discrimination Act 1992 s.35(b) How to Apply Submit application to All applications must include a completed application lodgement form Each selection criteria must be individually addressed Current CV/resume to be included Tenure Fixed until 4th August 2025 Applications Close Sunday 9th February 2025 Purpose of the Position The Receptionist and Customer Service Officer will act as the first point of contact for the Batchelor campus. Duties include providing administrative support across the institute, welcoming guests, and greeting people who visit the campus. Also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. Key Duties and Responsibilities Act as the primary point of contact for the department assisting with or redirecting Office of the CEO and DCEO, Academic and Operations related enquiries and issues to the relevant staff. Provide ad hoc administration assistance to the Deputy Chief Executive Officer– Operations and Deputy Chief Executive Officer – Academic departments. Undertake routine administrative processes such as collection and distribution of incoming mail and maintaining stationery supplies. Provide high level secretarial and administrative assistance as required. Undertake other duties within the range of skills associated with this designation as directed by the line manager. Meet and greet a diverse range of clients including visiting dignitaries, Ministerial officers, senior military representatives, Federal and NT Government department and the general public. Maintain a high level of confidentiality regarding sensitive information. Ordering uniforms for staff members. Selection Criteria – Essential Demonstrated ability to work effectively in culturally diverse teams within the social, political, and cultural environments of Aboriginal and Torres Strait Islander families, communities and organisations. Demonstrated ability to undertake a range of administrative and secretarial duties and to competently use associated computer applications including word processing, spreadsheets and email. Well-developed oral and written communication skills to interact effectively with staff at all levels in a friendly, courteous and professional manner. Well-developed organisational and coordination skills with the ability to set priorities, work under pressure and meet deadlines while working without direct supervision and contributing as part of the team. Ability to converse confidently with a diverse range of clients, internal and external stakeholders. Understanding of Work Health and Safety principles and practices, and ability to comply with Institute WHS Policies and procedures. Selection Criteria – Desirable Ability to quickly acquire knowledge of the Institute’s structure, functions and objectives. Certificate II in Business Administration or equivalent. For any further information please contact Wendy Lester on 0427 203 632 or email #J-18808-Ljbffr