Resort Manager

Job Description

Looking for a sea change and a once in a lifetime opportunity? Looking to GROW your Hospitality and Tourism Management career? Take a career road trip with us, where relaxation meets adventure at Angourie Resort! With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery. Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature. Angourie Resort is located along the pristine shores of the seaside town of Yamba, Northern New South Wales. Surrounded by 600 hectares of picturesque rainforest and a stone’s throw from Yuraygir National Park, the Resort is a traveller’s delight. It showcases 66 rooms, a pool, day spa, restaurant and conference facilities, as well as being a popular location for weddings. Angourie Resort is the perfect place to relax and rejuvenate. Located only 1.5 hours from the popular towns of Byron Bay and Coffs Harbour. Job Description What you will do: Reporting to the Resorts General Manager, you will consider yourself a confident and absolute 'all round' Resort Manager, as this varied role will see you build and maintain successful relationships and a positive culture amongst the team to enhance guests and key stakeholder relationships. You will provide a versatile approach in leadership and management to support in all areas of operations, from Food and Beverage and Events, to Housekeeping and daily operational leadership. You will also: Provide a versatile and hands-on approach to supporting your teams to ensure quality standards, effective communication and consistency across all areas of the parks operation. Maintain leadership credibility in all areas of the park operation by exhibiting consistent high standards of personal ethics. Build a strong guest-centric culture empowering our team to prioritise guest satisfaction, actively seek feedback, and consistently deliver exceptional experiences. Focus on enhancing employee culture and retention. Assist in ensuring teams are resourced accordingly and participating in recruitment activity as needed. Ensure that all employees receive a thorough park and department induction and sufficient on-the-job training. Liaise with the General Manager regarding significant maintenance issues, repairs and additional projects. Support the General Manager to monitor and manage key business performance indicators. Monitor and maintain a high standard of safety of all guests, visitors and employees. This is a rewarding and challenging experience for the right person - no one day will be the same. What you will bring: You will have previous experience as an Operations Manager, Hotel/Resort or Park Manager in a large property. You will be able to demonstrate experience in leading or overseeing teams and driving a positive team and guest focused culture. An ability to understand employment awards. Experience managing financial budgets in respect to incremental revenue targets, labour, operating costs and monthly re-forecasts. You will have experience working in an environment where initiative, organisational and advance planning skills are essential. You will demonstrate a flexible attitude to work and the passion to work as part of an operational team who are hands-on, confident and have a passion for delivering outstanding guest service. You walk the talk and can communicate to team members, guests and stakeholders of all levels. Previous experience in food and beverage, or events based related management is an absolute bonus. What’s in it for you? At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! Progressive flexibility, leave and well-being benefits to balance all of life's priorities. Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more. “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year. Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements. Discounts on all NRMA insurance products including car, home & travel. Grow or progress your career and move around the country or across the NRMA Group's business with us. Know you belong: At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives. While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date: We made the 2022 AFR Boss Best Places to Work List. Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan. Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025. Certified as a Family Inclusive Workplace. Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer, 2022 AWEI Most Improved Employer and 2024 Gold Employer. Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you! As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. #J-18808-Ljbffr