Restaurant/Bistro Supervisor | Lucky Tree Tavern | Redcape Hospitality

Job Description

Add expected salary to your profile for insights Redcape Hospitality has recently acquired the Lucky Tree Tavern in Durack and we're looking to bolster the bistro team with leadership & enthusiasm by recruiting a passionate, people-centric hospitality professional to join us as our Restaurant/Bistro Supervisor. We are seeking a highly skilled, ambitious and aspirational leader to drive and enhance the customer experience within the business. Reporting directly to the hotel’s Venue Manager, your main responsibility will be managing the day-to-day operations of the bistro within a high-volume operation. Key accountabilities include leading a well-structured and enthusiastic team, whilst motivating and driving service excellence. This will be achieved through effective hands on leadership, staff induction, training, support and development. Redcape Hospitality At Redcape, we’re devoted to a strong, people-first vision. We pride ourselves on creating an environment of trust so that our people feel enriched, empowered and valued. Our commitment is to the betterment of our people and the community. We are dedicated to supporting our staff to thrive and develop in their careers, delivering extraordinary hospitality experiences that enrich our communities. Our values are the core beliefs that guide our choices and decisions both as individuals and as a team. They form the foundation of everything we do, shaping how we interact with our teammates, customers, and communities: Care | ‘Cos we do. We care for our teammates, our customers, and our business. It’s who we are, so it belongs as a value. Courage | We all have the courage to be our best selves, step out of our comfort zones, take chances, make mistakes, and embrace change. Drive | Drive reflects our humble ambition, our commitment to continuous improvement and doing better. It is our competitive spirit, our aspirational selves and our desire to do better. Teamwork | Teamwork fosters everyday connection and shared responsibility to get the best outcomes. While collaboration remains essential, teamwork emphasises the value we place on working within our teams. It reflects our genuine desire to be part of and contribute to our teams. This role will require you to have: Strong knowledge and experience as a leader in a large food (& beverage) operation. Ability to effectively lead a large & diverse team. Strong interpersonal & communication skills. Passion for customer experience & authentic care. Possess a current/valid RSA Certification (RSG Preferred). Preferred but not mandatory qualifications/certifications:- Food Safety Supervisor- Barista Experience- Wine Knowledge- Bar Experience You will be responsible for: Recruitment, induction, training and the development of FOH staff. Supporting and cascading our organisation's core values and behaviours. Developing processes to collaboratively obtain & address staff and customer feedback. Working with the Leadership team to implement and manage operational expectations, training standards and policies. The management of systems that support venue standards and customer experience. Organisation and coordination of promotional activities that support business strategies. Maintaining Workplace Health & Safety standards and necessary reporting. Enjoy the benefits of Redcape Hospitality With a diverse portfolio of 25+hotels across NSW and QLD, Redcape provides unparalleled growth opportunities within Australia’s hospitality industry. Extensive training opportunities for professional development and career progression. Staff benefits which include, but are not limited to 40% off on-premise Food & Beverage and 10% off bottle shop (across all Redcape Venues). An opportunity to engage and give back to the community through our Publinc Communities platform. Clearly defined career progression pathway. For more about Redcape Hospitality visit Apply now to join a like-minded team who take pride in creating exceptional customer experiences plus strategic opportunities for you to grow and excel in a values driven environment. #J-18808-Ljbffr