Sales Application Support

Job Description

Job Overview: We are seeking a proactive Sales Application Support in the SaaS healthcare market to drive sales velocity and increase win rates by providing expert technical support to sales teams and customers with a strong focus on onsite engagement. You will play a key role in enabling the sales teams to close deals faster. This position is ideal for someone who is passionate about healthcare technology and can directly influence the sales process through technical expertise and strategic onsite support. Key Responsibilities: Onsite Customer Engagement to Increase Win Rates & Sales Velocity: Travel to customer sites as needed to provide hands-on support during the sales process, addressing technical challenges and ensuring the solution is properly articulated to prospective customers. Lead technical product demonstrations, troubleshoot issues in real-time, and offer tailored solutions that align with the customer’s needs, accelerating the decision-making process. Collaborate closely with sales teams during onsite visits to ensure customer objections are addressed quickly, enabling faster deal closures. Sales Enablement & Support: Provide ongoing technical training and support to sales teams, ensuring they are equipped with the necessary knowledge and tools to effectively sell the product. Work closely with sales leadership to identify opportunities to streamline the sales cycle and help prioritize customer pain points. Assist in developing sales strategies and value propositions that resonate with customers' specific healthcare needs. Customer Relationship Management: Establish strong relationships with key customer stakeholders during onsite visits to understand their challenges and ensure they get maximum value from the product solutions. Use insights from customer interactions to identify additional product needs and cross-sell opportunities. Provide remote and onsite objection resolution, ensuring any product issues are resolved swiftly. Drive Sales Performance and ASP Growth: Collaborate with sales teams to create and implement strategies that boost Average Selling Price (ASP). Offer strategic guidance during onsite meetings aligned with customer needs. Assist sales teams with technical presentations and product demos, ensuring customers are fully informed of all features. Training & Knowledge Sharing: Develop and deliver product training for internal teams, ensuring everyone has up-to-date knowledge of the product’s capabilities. Facilitate training sessions both remotely and onsite. Maintain a knowledge base of common customer issues and best practices. Continuous Improvement: Gather feedback from customers and sales teams to continuously improve the sales process and customer experience. Work with the product management team to relay customer feedback for future product enhancements. Identify recurring challenges in the sales cycle and collaborate with internal teams to streamline processes. #J-18808-Ljbffr