Salesforce Admin and Technical Business Analyst

Job Description

Who we are? Scape’s vision is to be the Earth’s best living company. We are a leading provider of student accommodation in Australia, currently able to provide a home to 18,000 students and growing. We provide a unique experience and a safe environment to help students make the most of their studies. The Role - A Day in the Life of Scape’s Salesforce Admin & Technical Analyst: Are you passionate about building great digital experiences and familiar with the Salesforce ecosystem? Do you love working in a high-growth environment and a close-knit team? Join us as our Salesforce Admin and Technical Analyst. We are seeking a highly motivated Salesforce Admin and Technical Analyst to maintain and optimise our core Salesforce platforms (Sales, Service, FSL, Experience). This role is responsible for the day-to-day operations of our Salesforce platform covering 400 internal users and ~20,000 residents, supporting our Salesforce platform owner in identifying improvement opportunities, and collaborating with cross-functional teams to implement solutions that enhance the user experience. Reporting to the Salesforce Platform Owner, this is an onsite role based at our Sydney HQ office. No two days are the same at Scape, but here’s a taste of what your day could look like: System Administration: Proactively monitor system performance, troubleshoot issues, and perform routine maintenance tasks. User requests: Support our 400 users and triage tickets to development teams (if required). Data Management: Ensure data quality and integrity across our Salesforce ecosystem. Reporting & Dashboards: Design and create reports and dashboards to track key metrics and analyze business performance. Business analysis: Identify and implement process improvements within Salesforce to streamline workflows and increase efficiency, providing detailed user stories to our offshore delivery teams as a technical consultant. Documentation: Oversee technical documentation by the development teams. What makes you successful: You’re a tech-savvy, detail-oriented, and solutions-driven professional who loves diving into complex challenges and making systems work better. You thrive in high-growth environments, balancing multiple priorities while keeping a sharp eye on security, compliance, and user experience. Here’s what sets you apart: Strong knowledge of core Salesforce features, administration, and automation. Ability to analyse business needs and translate them into Salesforce solutions. Comfortable troubleshooting system issues and optimising processes. Able to explain technical concepts to non-technical users. Experience supporting Salesforce implementations, upgrades, and integrations. Understanding of Salesforce security models and compliance requirements. Why you should join us? At Scape, we don’t just create a great place to work – we bring the good vibes every single day. Here’s a sneak peek at some of the perks that come with joining our team: Your birthday, your way – Take a day off to celebrate however you like. Recharge with a Bueller Day – Enjoy a recharge day because we know life gets busy. ‘Escapes’ on us – Enjoy up to 5 nights free at any of our incredible buildings across the country. Generous referral bonuses – Refer someone and be rewarded. Support when you need it – Access to EAP, Sonder, and all tools to ensure you’re feeling your best. Fitness perks – Enjoy access to Scape gyms and discounted memberships to Anytime Fitness. Ready to Join the Scape Squad? This is your chance to be part of a growing business that’s making a real difference for our students, stakeholders, and community. Hot tip: We review applications and contact candidates as they come in, so don’t wait too long – the sooner you apply, the better your chances! Click the button, send in your application, and let’s get this Scape journey started! At Scape, we honor and welcome the rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. #J-18808-Ljbffr