Senior Associate Account Management Client Experience

Job Description

Senior Associate Account Management Client Experience Add expected salary to your profile for insights. You are an individual who goes above and beyond to address the needs of clients. We are a client-obsessed team who is expanding our account management team. Together, we will elevate client satisfaction and create exceptional experiences for our transaction banking clients. Do work that matters You will be a client experience champion for a group of Transaction Banking clients. A key member of the Transaction Banking team, you will collaborate with the wider IB&M team and our clients to manage and coordinate client experience and be the TBS team interface across the multiple service channels to help ensure elevated levels of client satisfaction. We have an exciting innovation program, and this role will also be at the forefront of sharing new efficient and digital pathways to uplift the overall client experience. See yourself in our team More broadly, Institutional Banking & Markets (IB&M) manages the Group's relationships with major corporate, government clients, and institutional investors, and provides a full range of capital raising, transactional, and risk management products and services. Your team Sitting within IB&M, Transaction Banking Solutions (TBS) is a specialised unit that provides domestic & international products and tailored expertise to Australia's leading Corporates through the delivery of advice, innovative technology, industry specialization, and a premium customer service model to enable clients to optimise their working capital. Your role As our Senior Associate - Client Experience, you will be responsible for a portfolio of IB&M Transaction Banking customers. You'll develop close working relationships with your customers to gain a thorough understanding of their key business drivers and needs as well as working closely with Account Managers to optimise service, identify cross-sell opportunities, client retention, and profitability. The day to day will see you: Manage and co-ordinate service for a client portfolio across multiple service channels and ensure elevated levels of client satisfaction. Manage all service escalations for a client portfolio, enabling others to engage on strategic selling objectives. Identify cross-selling opportunities and work with the team and product partners to drive revenue growth. Collaborate with other teams, such as Risk, Operations, and Product Management, to ensure effective delivery of transaction banking solutions. Stay up to date with industry trends, regulatory developments, and market changes to inform business decisions. We're interested in hearing from people who: Are self-starters with a results-oriented mindset with a track record of achieving targets. Have strong interpersonal, collaboration, and negotiation skills and the ability to build a strong rapport with clients and work colleagues. Have an understanding of transaction banking products and services including payments, cash management, and merchant solutions desirable. Operate with a risk mindset, proactively identifying and understanding, discussing, and acting upon current and future risks. Tertiary qualifications in finance, accounting, business administration, information technology, or a related field (or experience to reflect the same). Prior experience in finance transformation, financial services, information technology, consulting, transaction banking, or a related field would be advantageous. What we offer As the successful applicant, you'll be rewarded with a structured career path within Transactional Banking and more broadly IB&M that offers a competitive market salary, annual performance incentives, and a flexible working environment. These opportunities will give you exposure to both clients and a wide range of stakeholders at all levels of the business whilst being part of a team that is focused, smart, hardworking and passionate about our shared vision to create the very best experience for our customers. These roles will suit people who can manage multiple priorities and who bring a high energy and a growth mindset to their work. Previous Account, Relationship, Product, or Project Management experience learned in Transactional / Institutional Banking or Professional Services firms is an ideal background. Why apply? If you like working collaboratively and productively with internal colleagues to deliver top-notch account management services to a large number of smaller clients, then apply now! Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to build a team of people who represent the rich diversity of our customers and communities. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to apply. You may just be the perfect candidate for this opportunity or another within CommBank. At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities, and each other is part of our every day. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. #J-18808-Ljbffr