Senior Digital Engagement Advisor

Job Description

Req ID: 84365Department: Strategic Communications - Enablement CommunicationDivision: Communications & Public AffairsLocation: MelbourneAbout Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As Senior Digital Engagement Advisor, you manage a geographically dispersed team to oversee ANZ’s intranet, Max, enterprise social channel, Viva Engage, analytics tools, and the Communications functions mass email distribution platform, ensuring they effectively support communication, collaboration, and engagement across the organisation. The Senior Digital Engagement Advisor is responsible for content management, governance, and employee insights to create a user-centric, accessible, and dynamic digital communications environment. This role ensures the internal digital employee communication channels are fit for purpose, focusing on ensuring ANZ’s global intranet remains an essential tool for employees by maintaining high-quality content, implementing governance processes, and driving initiatives to capture and act on employee feedback. This role plays an integral part in fostering a connected and informed workforce, enhancing the overall employee experience and organisational culture at ANZ. Role Type: PermanentRole Location: MelbourneWork Hours: Full-time What will your day look like? This role is accountable for: Leading and managing a geographically dispersed team of experts who manage and enhance ANZ’s intranet. Continuously improving the platform based on evolving business needs (including search functionality). Capturing and acting on employee and UX insights. Using insights to continuously improve the platform and enhance its role as a vital resource for ANZ’s employees. Collaboration and stakeholder management - working closely with vendors and ANZ’s Technology product owners as well as key stakeholders in Communications and Public Affairs, Technology, Talent and Culture, and across the business to align intranet functionalities with the organisation’s strategic priorities and objectives. Content strategy and governance - ensuring all information on the intranet is relevant, accessible, and reflective of the company’s values and culture. Driving employee engagement - utilising the intranet and Viva Engage as tools to enhance employee communication and engagement. Managing risk and compliance measures – collaborating with technology and risk teams to ensure the intranet complies with all mandatory ANZ policies, processes, and standards. Playing a pivotal role in administering the Communication function mass email distribution platform’s user accounts, managing access rights, onboarding new users, and managing the primary relationship with the vendor. What will you bring? To grow and be successful in this role, you will ideally bring the following: Demonstrated people leader skills and exceptional stakeholder engagement skills. In-depth understanding of intranet systems (including Microsoft 365, SharePoint, Microsoft Teams). Content management and governance experience. Employee engagement strategies knowledge. User Experience (UX) design principles awareness. Risk and compliance understanding. Project management ability. Analytical skills. A passion for internal digital communication and channels. Strong problem-solving skills. Exercises sound judgement. You’re not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. You can apply for this role by visiting ANZ Careers and searching for reference number 84365. Job Posting End Date 07/02/2025, 11.59pm, (Melbourne Australia) #J-18808-Ljbffr