Senior IT Service Management Specialist

Job Description

Join a leading energy provider in a dynamic cross-functional team Uplift the IT asset management lifecycle Work from home 2 days a week About Stanwell Stanwell is Queensland’s leading provider of electricity and energy solutions to the National Electricity Market and large energy users along the eastern seaboard of Australia. With over 40 years of continuous operations, Stanwell’s experience in working with communities to build, operate and maintain reliable energy generation assets is also being applied to the rollout of renewable energy. Stanwell is developing a pipeline of renewable energy and storage projects throughout Queensland, whilst maintaining a reliable supply of baseload power from two of the most efficient and reliable coal-fired power stations in Australia – the Tarong power stations near Kingaroy and Stanwell Power Station near Rockhampton. We care. We adapt. We deliver. These values are the driving force behind everything we do. And as we grow and deliver that pipeline of projects in the coming years, we will continue to serve our communities and deliver the power that Queensland needs. About the role This is a full-time opportunity located in Brisbane CBD. The Senior Service Management Specialist is responsible for developing, implementing and maintaining Stanwell’s IT Service Management policies and processes. The secondary function of the Senior IT Service Management Specialist is to maintain the ICT Asset management lifecycle activities (hardware and software) from procurement to decommissioning. Key activities include: Technical Leadership: Lead and guide the governance aspects of the Service Management processes and associated technology systems, providing expertise, best practices, and driving outcomes to ensure adherence of processes and implementation of changes where required. Asset Management: Maintain the ICT Hardware and Software Asset Management lifecycle including tracking serial numbers, warranties, and contract agreements. IT Procurement: Support the acquisition processes for IT hardware and software. Service Transition: Collaborate with stakeholders to ensure Service Transition practices are understood and implemented. Security: Implement robust security measures and best practices for Service Management to ensure data protection and compliance with industry standards. About you Proven experience in IT Service Management and Asset Management. Hands-on experience in leading a Change Advisory Board at an enterprise level. Hands-on experience configuring and enhancing an IT Service Management system. Hands-on experience managing CMDB systems (Service Manager and ServiceNow are desirable). Experience in Disaster Recovery. Relevant ITIL certifications. Benefits: Recognised as an Endorsed Employer for all Women by WORK180. Weekly pay. 12.75% employer contribution to superannuation. Annual incentive scheme. Contributions for Income Protection and TPD insurance units. Salary packaging options. Flexible work arrangements (including up to 2 days WFH). Access to learning and development (including LinkedIn learning). Purchased and volunteer leave options. Health and wellbeing initiatives (e.g. EAP, Fitness Passport, skin checks, flu vaccines). Access to Bright Spark – our rewards, recognition and discounts platform. Exceptional safety culture. Plus, a whole lot more! What’s next? To submit your application, please apply online with your CV. Applications close: 11:55pm, 20 March 2025. Further information on Stanwell can be found online at . As part of the recruitment process, you may be required to undertake pre-employment checks (may include police checks, AusCheck, medical assessment and/or drug and alcohol testing). Inclusion and diversity is an important part of shaping Stanwell’s culture and how our workplace operates. We recognise and value that it’s essential to creating a safe, inclusive, and productive workplace. We are proactive about giving our people opportunities to excel and truly be themselves. We enable this through diversity, fairness, and flexible work practices. If you have any support or access requirements, we encourage you to advise us at the time of application. #J-18808-Ljbffr