Senior Manager CX & BD, Private Banking - 6 month contract/secondment

Job Description

Senior Manager CX & BD, Commonwealth Private 6 month contract/secondment You are passionate about delivering memorable client experiences We are a high-performing team with potential growth opportunities Together we can deliver outstanding moments to our national network of clients DO THE WORK THAT MATTERS This is a contract/secondment role supporting the Executive Manager, Client Experience along with the broader Client Experience (CX) team. As the Snr Manager, CX and BD you’ll be a direct member of the Commonwealth Private Client Experience Team supporting key initiatives that deliver both strategic insights and support tools to our front-line teams. The role is also responsible for executing key client initiatives that involve data analysis, reporting, and presenting to key stakeholders. You’ll relish working at pace in a data-led environment. You’re comfortable and confident to communicate with business leaders and stakeholders at all levels internal and external to the group and work hand in glove with our business teams and front-line bankers. You’re known for your skill in data management and ability to produce high-level quarterly reporting, translating into key insights and themes for strategic business planning. MORE SPECIFICALLY YOU WILL Report on insights to Senior Executives on VOC insights and measures, along with emerging issues to enable customer-centric decision processes End-to-end management of data set reporting and present analytical results and insights to senior management and stakeholders Work with the Executive Manager, Client Experience and BD on strategy activation for each key target segment. Manage the ongoing maintenance of the business marketing collateral Manage inbound prospect phone calls and website leads, working with acquisition teams on lead management including quarterly reporting insights and thematic Manage the end-to-end maintenance of team sites and content Manage CX team reporting budget Contribute to the development and management of quality client materials and communications Identify opportunities to optimise client experience and enhance Commonwealth Private NPS score Work with internal stakeholders across the Commonwealth Private business and broader CBA Group. WE WANT TO HEAR FROM YOU IF You may be in a Business Analyst or Market Research role and looking to expand your business skills and understanding. You are curious and compliant with a passion for service excellence. We are a tight-knit team who have high standards of service delivery so your flair for delighting our clients with a white glove approach will see you succeed in this role. If this sounds like you – please apply now! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. Advertising End Date: 13/02/2025 #J-18808-Ljbffr