Senior Manager Product Engineering (AMANDA)

Job Description

Senior Manager Product Engineering (AMANDA) Employment Type: Ongoing Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) Grade: Clerk Grade 11/12 Salary Range: $145,378 - $168,130 base salary dependent on experience, plus 11.5% superannuation Who we are The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy. The opportunity We are excited to be inviting applications for the opportunity of Senior Manager Product Engineering for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW. This role leads the engineering capability that supports our Licence NSW and Regulation NSW platforms (AMANDA). In this people-focused role, you will lead the establishment and continuous improvement of configurations and engineering practices that are efficient, scalable, and cost-effective across multiple platforms. You will build and develop a team of highly effective engineers, including managing resource allocations to products. You will champion and embed ways of working including Jira discipline and organisational hygiene practices to enable effective delivery and operations. Day to day responsibilities Leadership, Strategy, and Delivery Oversight: Define and align technical and product strategy with business goals. Oversee execution across multiple Agile teams, ensuring quality and delivery timelines. Provide coaching and mentorship to engineering leaders and senior engineers. Drive continuous improvement and implement best practices across teams. Manage hiring, resource allocation, and team development. Ensure adherence to security, compliance, and DevOps best practices. SAFe Cross-Functional: Collaborate with Release Train Engineers (RTEs), Product Management, and System Architects to remove roadblocks and align with the Agile Release Train (ART) strategy. Participate in Program Increment (PI) Planning to prioritize work, manage dependencies, and track progress across teams. What you will bring to this role People-focused energy, driving continuous improvement and ability to adapt to individuals to maximize potential. Experience in leading and managing a technical team including setting clear goals, driving performance metrics, and supporting professional development initiatives to ensure high-quality, efficient, and compliant services that enhance customer experience. Experience in collaborating and developing effective communication channels with product leads, senior managers, and operational support teams. Extensive experience in implementing and upholding consistent engineering practices for end-to-end product development ensuring high-quality. Experience in partnering with specialist teams to develop talent growth, acquisition and retention strategies that enhance engineering capabilities. Demonstrated experience building effective teams and managing performance of individuals; exposure to formal performance management processes is preferred. Essential requirements Relevant Tertiary qualifications and/or equivalent experience. Experience in leading technical teams in an agile environment, experience and certifications in SAFe is highly desired. AI Statement The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here . GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes; final submitted applications need to be your own work and reflective of your personal experience. To Apply Click the link to submit your application. Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role. Question 1: Tell us about a situation where you had to present complex technical information to someone non-technical. How did you ensure that they understood what you were saying? Question 2: Using an example of a business improvement initiative that you led, what mechanisms did you put in place to identify problems and resolve them in a timely manner? Closing Date: Monday 24 February 2025 at 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), please contact or 02 9494 8351. #J-18808-Ljbffr