Senior Research Manager (Maternity Leave Cover)

Job Description

About Us At Sportsbet, we’re united behind our purpose to “Bring Excitement to Life” for our 2 million customers (and growing!). We do this by over-delivering through our commitment to fun, challenging the status quo and living our values . As part of the Flutter Group , we’re a global player, but in Melbourne, Sydney and Darwin we’re a tight knit group of 1,300 teammates (of which over half are in our Tech and Data Science teams!). We are a significant contributor to the Australian economy through racing and sporting codes and we are committed to having a positive impact in society by supporting our customers, our communities and our employees. Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. In 2023, we were a recipient of LinkedIn’s Top 25 Companies for our focus on career development and awarded the Top 10 Workplaces for Women through Work180. Our commitment to making Sportsbet the best place to work is never-ending. About The Role We are seeking an experienced and driven Senior Research Manager to join our team on a 12-month fixed-term contract, covering maternity leave starting in April 2025. Reporting to the General Manager of Strategy & Research, you will play a pivotal role in managing key components of our customer roadmap program. You will be responsible for overseeing core tracking and other strategic research work, alongside ad-hoc projects. Your expertise in both quantitative and qualitative research methods will enable you to deliver actionable insights that drive real business change. This role provides a fantastic opportunity to lead a dynamic team, work collaboratively across functions, and shape customer-led thinking within the organization. You will have the chance to manage complex projects autonomously while mentoring junior researchers, ensuring the continued growth and development of your team. Responsibilities Include Oversee and manage the execution of key research programs (tracking and ad-hoc) end-to-end, from brief to final presentation. Lead projects with autonomy, including taking briefs, managing the research process, and delivering insightful reports. Design and implement research methodologies, ensuring the right approach for each project based on the brief. Provide coaching and support to Research Managers, guiding their professional development and leading performance reviews. Collaborate cross-functionally to integrate customer insights into strategic decision-making, driving customer-led thinking across the business. Manage stakeholder relationships, ensuring that research findings are communicated effectively and aligned with business goals. Work closely with agency partners to manage the delivery of ad-hoc and tracking projects. Champion high standards for research quality, ensuring data integrity and attention to detail across all projects. Lead the design, analysis, and reporting of questionnaires, ensuring findings are communicated clearly and with actionable insights. About You Experience: At least 7 years of experience in research, with a strong focus on both quantitative and qualitative methodologies. You should have a track record of delivering business-critical insights that have influenced decision-making. Leadership: Proven experience in leading and mentoring a research team, providing guidance and support to junior researchers while driving performance excellence. Project Management: Strong end-to-end project management skills, able to manage multiple projects with competing deadlines and deliver high-quality results. Communication & Stakeholder Management: You are a natural communicator with excellent interpersonal skills, able to build relationships across teams and manage key stakeholders effectively. Attention to Detail: Exceptional attention to detail and a commitment to maintaining data integrity and quality in all research work. Analytical & Insightful: Strong analytical skills with an ability to translate complex data into clear, actionable insights that drive change. Curiosity & Creativity: You approach problems with curiosity and creativity, never settling for the status quo and always seeking innovative solutions. Commercial Acumen: You are commercially savvy, focused on providing insights that drive business success and have a passion for creating real business impact through research. This role is a great opportunity for a seasoned research professional looking to take on a leadership position within a collaborative and dynamic environment. If you’re excited about making an impact, leading a team, and delivering actionable insights, we’d love to hear from you. Apply today and be part of a team that values customer-driven decision-making and high-impact research. The Perks We work hard and play hard, so along with a competitive salary and generous performance-based bonus, here’s some of our other perks: 25 days annual leave (that’s right, a whole extra week!) Genuine flexible working policy with a $800 work from home office allowance Weekly concierge service including free massages, manicure/nail appointments – all onsite! Daily fresh fruit, free breakfast, sparkling water and Kombucha on tap in the office (did we mention we have a bar fridge for Thursday night drinks!?) Development budget to send you to conferences, events, courses and other learning opportunities. End of trip facilities with an onsite table tennis and pool table Access to our Employee Assistance Program and a Circle In membership Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5. We encourage you to apply as soon as possible as we review candidates within 2 weeks of advertising. Be sure to check out our Instagram page, Sportsbet LinkedIn page as well our careers website for more information and insight into our culture. What’s the Green Tick Feeling? Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you’re thriving when working at Sportsbet. We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best. Ready for your Green Tick Feeling? Apply now #J-18808-Ljbffr