Senior Sales Engineer – Canberra or Melbourne @ ExtraHop

Job Description

Senior Sales Engineer - Canberra or Melbourne ExtraHop ExtraHop provides cloud-native cybersecurity solutions to help enterprises detect and respond to advanced threats—before they compromise your business. At ExtraHop, we're on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than ever before. This position is ideal for someone who has thrived as the technical focal point conducting product presentations in highly charged meetings with prospects and customers. It’s important for you to be highly technical, have strong business acumen, read a room, and evangelize for a revolutionary product. As a Sales Engineer , you will have a significant impact on the success of each sales presentation. This is a key position that contributes directly to the bottom-line health of the company. Responsibilities Assess prospective customer needs and uncover requirements for ExtraHop’s Reveal(x) solution. Remove technology-related buying objections from the sales opportunity. Demonstrate products to technical and non-technical audiences, at executive and/or technical levels, both pre- and post-sales. Independently coordinate all aspects of technical product evaluations, from installation to helping prospective customers interpret / act on the many insights they’ll gain. Articulate the technical value proposition, differentiators, and capabilities to prospects and partners. Prepare and present technical proposals and RFIs. Collaborate with sales representatives to ensure all aspects of the sale are aligned. Identify market and product requirements based on field experience and customer input. Work with Sales, Product Development & Product Management teams to help product direction, customer alignment, and customer success. Provide post-sales follow-up, technical training, and consulting. Help with post-implementation support for key customers. Ensure total customer satisfaction with the customer's implementation experience. Qualifications Bachelor's degree in computer science, information systems, or related area or demonstration of equivalent knowledge. Minimum of 5 years of relevant experience with network security, endpoint, IDS, or similar technologies. Excellent organizational, interpersonal, and leadership skills. Outstanding communication (verbal and written) and presentation skills with the ability to address both executive and technical audiences. Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies. Ability to focus on results while working independently when given a broad direction and desired results. Strong problem-solving skills: must be capable of accurately assessing needs, maintaining a calm business demeanor, and taking quick action to resolve issues. Understanding of enterprise security requirements. Technical Requirements Solid understanding of network security, endpoint, and SIEM technologies. Deep understanding of enterprise-architecture concepts, risk. OSI model and excellent working knowledge of the key protocols from Layer 2-7. Understanding of NIST and related standards for enterprise security. Solid understanding of major operating systems, hardening, and common points of attack. Familiarity with the network and application monitoring space a plus. Familiarity with VMware hypervisor (ESXi) and environments. Experience analyzing packet captures a plus. ABOUT EXTRAHOP ExtraHop is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. We’re on a mission to protect and propagate trust by revealing the cybertruth, and we partner with every customer, every day, to uncover it. Our Reveal(x) 360 platform is the only network detection and response solution delivering the 360-degree visibility needed to see everything on the network. Employees' wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits: Health, Dental, and Vision Benefits. Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time. Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan. FSA and Dependent Care Accounts + EAP, where applicable. Educational Reimbursement. 401k with Employer Match or Pension where applicable. Pet Insurance (US Only). Parental Leave (US Only). Hybrid and Remote Work Model. #J-18808-Ljbffr