Service Outcomes and Excellence Officer

Job Description

Career Opportunities: Service Outcomes and Excellence Officer (14392) Requisition ID 14392 - Posted - Strategy and Performance - Job Function (1) - Tenure Status (1) - Employment Status (1) Exciting opportunity to work on innovating services to deliver outstanding community value Flexible, hybrid, supportive work environment $110,931pa plus super and RDO, Ongoing permanent position The opportunity Are you passionate about improving services to deliver exceptional outcomes for the community? Do you love working on organisational transformation projects? Do you enjoy working with diverse groups of stakeholders to identify and define innovative solutions to complex problems? The City of Boroondara is looking for a Service and Outcomes Excellence professional to join their dynamic Strategy and Performance Team. The Service and Outcomes Excellence Officer will be instrumental in identifying and delivering service and process improvement initiatives in an innovative and agile way, to support the delivery of Boroondara’s strategic priorities and meeting our community vision. You will be critical to our success in delivering community outcomes with positive impact. Leveraging your expertise in problem-solving, and utilising your strong interpersonal skills, you will be actively engaged in service and process improvements and be a key support in the education and upskilling of operational teams in innovating and developing their service delivery processes. You will be helping to build the momentum around our culture of continuous improvement. More about the role - Key Responsibilities: Identify and conduct service and process improvements projects, to align service delivery with Council’s strategic objectives and deliver community outcomes in the most efficient way Develop and maintain improvement prioritisation approaches and methodology Develop and maintain outcomes frameworks and associated indicator metrics for each service against community outcomes and Council’s strategic objectives Report preparation and data driven insights to measure and evaluate process and service performance Excellent stakeholder engagement across operational teams and executive, including design and facilitation of service and process improvement workshops Fostering a culture of continuous improvement About You The successful candidate will possess a proven ability to work with cross-functional teams and with diverse stakeholder groups. You will have a track record of successfully implementing service and process improvement projects across various business transformation projects. You will have excellent communication skills, including verbal and written skills and the ability to present to a range of stakeholders. You will be adept at facilitating workshops. You may have a background in industry or the public sector.You know how to use data driven insights to make recommendations for business process improvement. You can work independently and are comfortable using your influencing skills to support stakeholders on their journey of innovation and creativity. How to apply If you are passionate about driving organisational process improvements and have the skills and experience required, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role by 11:59pm Monday 17th February 2025. All applications must be made via our online portal.For a confidential discussion about this position please contact Josie Reynolds on We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4401 or to allow us to help in any way we can. Who are we? The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals. #J-18808-Ljbffr