Site Support Junior- Techbar

Job Description

Job Description: DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. We are looking for Site Support Technicians (Junior/Graduates)- Techbar , that will join the Geelong office. All applicants must be: Australian Citizens or Australian Permanent Residents Flexible to travel to other locations in the area if required What you will be doing: Providing troubleshooting support via a ticketing system or Techbar/ walk up centre scenario, providing on-the-spot solutions for a variety of hardware related issues for clients. Stock room management including auditing of all devices. Refresh of old devices swapped with new devices on site. Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts. Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures. Assist with storing deliveries and equipment. Provide support to clients and staff in diagnosis and resolution of AV-related problems. Ensure appropriate paperwork flow and work assignment. What you will bring: Ability to configure, evaluate, upgrade, repair, test and troubleshoot quickly under pressure. Strong attention to detail and accuracy. Customer-first attitude. Ability to multitask. Excellent verbal and written skills. Ability to function in a fast-paced deadline-oriented environment. Independent, self-motivated worker. Excellent time management skills. Familiar with networking and all supported operating system platforms (i.e. Windows 10, Mac, Android, company- UX, Linux, etc.). Ability to perform while under high-pressure situations. Good teamwork with peers and company personnel. Build great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs). Working knowledge of Microsoft 365, Microsoft Teams. 5+ years experience in a similar role. Ability to be a mentor and positive role model to junior technicians. People Describe You As: A fantastic communicator who does everything in your power to meet customers’ needs—someone who follows up to make sure you did the work right. A stickler for record-keeping. Someone looking to tackle an intense but rewarding role. An eager learner excited to expand knowledge and gain experience working with and supporting the latest technologies. Applicable Education and Experience: Working experience supporting customers’ PC environments with an interest in learning more. Minimum Vocational/Diploma/ Associate Degree (technical field) with 5+ years of working experience in related fields. Experienced Troubleshooting skillsPC software functions Networking interfaces Preferable Certifications: OEM Certifications- HP, Apple, Dell, Lenovo, Toshiba, MS. A+ Certification, CompTIA, N+ Certification, PC. Certified Technology Specialist (CTS) Certified. Crestron Digital Media Certified (DMC-E4K). Windows, Office, Microsoft Teams/Skype for Business. How to apply: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. #J-18808-Ljbffr