Clinical Incident Management Coordinator
Clinical Incident Management Coordinator Location: CAMHS Corporate Office, Monash Ave Nedlands Unit/Division: Child and... more info
Specialist - Incident Management
Salary:
80.00 - 100.00
Posted:
02-02-2025
Category:
Quality Management Operations
City of Brisbane,
Job Description
Career Opportunities: Specialist - Incident Management (11931) Requisition ID11931 -Posted - AEMO Office (1) -Information Technology The Customer & Digital Services (CDS) Division is accountable for coordinating Digital service operations, customer experience, governance and assurance, engagement and communications providing a holistic customer service and VIP support capability to internal and external customers. The purpose of the Incident Management Specialist is to manage, deliver and execute the Digital incident management process and major incident management response. This role acts as the primary contact for all major IT incidents, (assuming the role of IT Duty Manager) across AEMO and into the Digital division working with cross functional teams, customers, and stakeholders to drive service restoration ensuring Digital service availability KPI’s are achieved. Please note to be considered for this role you will have demonstrable real-world experience working in an incident management capacity at a mid-senior level and managing major incidents. You must be willing to work onsite 5 business days a week and be on call 24/7 one week in 5. Role Responsibilities Establishing and directing incident response teams to service restoration Restoring service to users as quickly as possible, prioritising service continuity over permanent solutions Managing unplanned interruptions to a service or reductions in service quality Designing and implementing different processes, procedures, reports for different categories of incidents including, but not limited to, major incidents, information or cybersecurity incidents, complex incidents and low impact incidents Enhancing preparedness through regular testing, training, simulations and development of incident response plans and playbook Using automation and data-driven tools for earlier and faster incident detection and resolution Ensuring compliance with regulations, obligations and data privacy requirements Experience and knowledge Demonstrated ability in a similar role and experience in a business-critical 24/7/365 IT service support environment Mid – senior level experience in major incident management Influencing and consulting skills, with the ability to build relationships with stakeholders at all levels using a collegiate and collaborative style. Experience managing complexity and competing priorities. Decision making in ambiguity and strong ability to operate under pressure Eligibility / certifications Must be an Australian Citizen. Must be willing to obtain NV1 or NV2 security clearance. ITILV3 and/or ITIL4 certification AEMO is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace for all employees. For more information on the Australian Energy Market Operator (AEMO) please refer to or visit one of our social media channels below. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 02-02-2025
Category: Quality Management Operations
City of Brisbane,
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