Specimen Reception - Customer Care Operator

Job Description

Specimen Reception - Customer Care Operator Join to apply for the Specimen Reception - Customer Care Operator role at Murdoch Children's Research Institute (MCRI) Role Type: Part time (4 days a week), 12-month contractSalary: $67,252 - $74,251 p.a plus super (pro rata) The Opportunity The Customer Care Operator will sit within the Specimen Reception area of the Customer Care Group. They will be required to take on ownership of all specimens received at VCGS, ensuring that they meet VCGS & NATA requirements as detailed in the Specimen Reception Policy & Procedure Manuals. The core duties of this role will include but not be limited to: Triaging of specimens by sample and test type, accurately rapid registering samples in our LIMS system, labelling and delivery of samples to VCGS laboratories. Dealing with internal & external enquiries via email and phone. Regularly calling external laboratories and medical offices to resolve problems. Participating in an additional duties roster of troubleshooting, performing add on tests, and other admin tasks. This role is 30.4 hours/week (4 days) , with fixed Mondays and Tuesdays and flexibility for the other two days. We may also consider 0.8 FTE over 5 days for the right candidate. A future transition to full-time may be possible. Your Responsibilities Include Ability to work between the hours of 0930 to 1830 Responding to telephone enquiries and/or directing calls as required Accepting, processing, sorting and distributing medical samples as they arrive at the laboratory Assisting in training other staff members in your designated responsibilities Operating and maintaining basic laboratory equipment as required Adhering to the pathology quality system requirements What We Need From You Certificate or Diploma in Medical Laboratory Technology or equivalent desirable A minimum of 2 years’ experience in a NATA accredited high through-put pathology specimen reception Ability to work independently or within a team as required Ability to work to a high standard of accuracy as is required in a diagnostic laboratory Ability to manage time effectively, problem identify and solve, prioritise tasks/workload For full viewing of responsibilities and requirements please refer to the position description. Any specific questions related to this position should be directed to Jordan Henry at . What’s in it for you? Maximise Your Pay: Benefit from salary packaging, including entertainment and novated leases Flexible Working Options: Enjoy a variety of flexible work arrangements. Supportive Environment: Work in a dynamic and energetic setting with our expanding team. Convenient Location: Discounted parking rates for staff and easily accessible by public transport, including Trams 59, 58, and 57 Employee Wellbeing: Benefit from our health and wellbeing program, including free access to the Employee Assistance Program Who We Are The Victorian Clinical Genetics Service (VCGS), a not-for-profit subsidiary of the Murdoch Children's Research Institute (MCRI), offers integrated genetic testing, diagnostics, and counselling globally. Our experts collaborate closely to ensure accurate interpretation of complex genetic tests. VCGS is actively involved in driving translational research, policy development, and fostering an inclusive and positive working environment that values diversity and prioritises equal opportunities for all. We are dedicated to developing our staff and creating a culture centred on respect and continuous learning. Join Us! If you believe this role is a good fit for you, please apply by submitting: Your resume A cover letter addressing the selection criteria Ensure these documents are combined into a single PDF file. We welcome individuals of diverse genders, ages, ethnicities, cultural backgrounds, abilities, religions, and sexual orientations in our workplace. We actively encourage talented individuals from all walks of life to apply for our job openings. Our commitment lies in fostering a workplace that is barrier-free and inclusive, aiming to attract the most skilled candidates. For any questions related to the recruitment process, feel free to reach out to our Recruitment team at Ensure that you include the position number and job title in the subject line. Please refrain from sharing your application to this email address. Please note, we reserve the right to close the vacancy prior to the closing date once a sufficient number of applications have been received. No recruitment agencies please. Applications close: Thursday 13 March 2025 – Midnight AEDT #J-18808-Ljbffr