Student Finance Officer

Job Description

James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally. We are currently seeking applications from enthusiastic candidates who can demonstrate the following capabilities: A performance-oriented approach with demonstrated ability to act with a high level of initiative, attention to detail, problem solving, analysis and judgement to provide accurate and appropriate outcomes. Experience in a complex customer-oriented, high-volume transaction processing environment. If these capabilities are your strengths, we have an exciting opportunity for you to join our team as a Student Finance Officer in the Student Services and Support Directorate. Full-time, fixed term until 31 December 2025. Located at the Townsville Bebegu Yumba campus, Douglas (on-site). HEWL 5 - $74,401 - $84,388 per annum plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits. ABOUT THE ROLE As a Student Finance Officer, you’ll contribute to a positive student experience by applying knowledge to ensure the efficient and accurate configuration, publication, data quality assurance and recovery of all student fee related income. The role also includes the administration of University Coursework Scholarships, Bursaries and Grants, and prizes. With a focus on compliance, you’ll ensure all student fee activities are undertaken in accordance with relevant legislation, policy, procedures and processes. Providing amazing customer service for our students, you’ll work to continuously improve service quality and process efficiency whilst contributing to a high-performance culture within the Student Finance and Scholarships team. QUALIFICATIONS, SKILLS AND EXPERIENCE With a degree qualification in business, finance or commerce, or an equivalent combination of relevant education, training and/or experience, you bring previous experience in a similar role and a proven ability to interpret, analyse and apply relevant legislation, policies and procedures. With excellent communication and interpersonal skills, you find it easy to develop and maintain highly effective working relationships with the ability to demonstrate sensitivity when consulting and liaising with students and staff. You bring high attention to detail and accuracy along with experience in using a variety of software packages including the Microsoft Office suite and other student and learning related applications. HOW TO APPLY AND CONTACT DETAILS Are you ready to make a difference? Join us at JCU, where your future meets the tropics. Click the ‘apply’ button, create an applicant profile and follow the steps below: Complete the application form. Upload your current resume. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success. Applications close on 19 February at 11:55 PM AEST . Please note, as the role requires an urgent commencement, we are seeking applications from candidates who currently hold valid Australian work rights. For any enquiries about the role, please contact Renee Simkins – . ABOUT OUR PROCESS At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised. Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used. WHAT MATTERS TO US AT JCU Our People - Our staff, students, and the communities we serve. Our Education - Knowledge has the power to change lives. Our Place – the Tropics and beyond. Our Research – a catalyst for innovation and knowledge generation. James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our learning and working environment is safe and welcoming. #J-18808-Ljbffr