TFC Commissioning & Support Engineer

Job Description

Career Opportunities with NEP Group Inc. A great place to work. Current job opportunities are posted here as they become available. NEP is Australia’s leading provider of outsourced television production services. We are always looking for great people to join our team; people with a passion for people and teamwork helping us deliver exceptional results for our clients. NEP Australia is currently looking for a Commissioning & Support Engineer to join our team on site at the Andrews HUB in Eveleigh, New South Wales! The position The Commissioning & Support Engineer provides training, support and deployment of broadcast software to operational engineering teams. This position ensures the development, testing and deployment of media software as part of a worldwide agile development team. Key Responsibilities but not limited to: Support the operational use of the software worldwide via slack, the service desk, support tickets and Opsgenie notifications Work shift work, including weekends, as required within the team to ensure operational support requirements are covered Produce training documentation and procedures for troubleshooting Implement toolsets including Git, Kubernetes, Lens and Grafana and keep documentation up-to-date Undertake shifts alongside a Broadcast Engineer to ensure: Superior understanding and programming of control systems within facilities Superior operation and design of Technical Workflow solutions Understanding of Production Workflow requirements Advanced understanding of signal flow to and from the HUB and within OB and IP facilities Superior understanding of equipment used within OB and IP Trucks/ flyaway kits Contribute to the security of the infrastructure to mitigate risks of breaches and ensure NEP is protected from harm Train other staff to ensure appropriate support levels and role redundancy Developing ideas for new programs, products, or features by monitoring industry developments and trends Collaborate with front end developers, engineers and other devops to effectively perform duties Required skills and attributes: Work with end users on technical issues including software system design and maintenance. Reach SLA targets for any support issues assigned Oversee new deployments of the software including design, commissioning and training Work with our project management system Jira by writing, updating and maintaining tickets Provide reporting on deployment and ensure that software is able to be automatically built and deployed Analyse and report on performance and availability of production deployments Write tutorials and contribute to the software manual in Confluence Test automation systems including redundant systems and disaster recovery systems Be available for support and meet SLA response times Investigate and resolve technical issues and outages including on-call support where appropriate Develop scripts for automation of tasks Compile and analyse data, processes, and code to troubleshoot problems and identify areas for improvement. Reach targets for minimising bugs and code quality checks NEP believes that, first and foremost, the efforts of our people are what contribute to our successes. We offer a range of benefits that assist our team in their professional development and wellbeing, including: Salary continuance insurance NEP Days – additional 5 days of leave per year (conditions apply) NEP Travel benefits & discounts including Qantas Club Membership Discounts through NEP Rewards Employee Assistance Programme On site parking at Eveleigh (subject to availability) If you feel you have the right match of skills for this position and are available to work weekends submit your application today! You must have the right to live and work in Australia to apply for this job. Only shortlisted candidates will be contacted. About Our Process At NEP, we are committed to employing individuals who align with Our Values and meet the requirements of the role. As part of the recruitment process, there are several checks which may be conducted to demonstrate applicants' suitability for a role including police / criminal background checks, right to work checks, and reference checks. NEP is the largest media technology partner for content producers of live sports, entertainment, and corporate events globally. For more than 35 years, NEP has been delivering innovative products and services that enable clients to make, manage and show the world their content—anywhere, anytime, on any platform. As a trusted partner working on some of the largest productions in the world, NEP offers a complete set of end-to-end solutions, from content capture to distribution—including a growing portfolio of transformational cloud-based, software-based and virtualized technologies. • NEP’s Live Production solutions range from AV services and live audience enhancements to traditional outside broadcast and cutting-edge centralized and cloud production. • NEP’s Virtual Production solutions start at the creative stage and end with exceptional execution across ICVFX, augmented reality, LED stages and more. • NEP’s Media Processing solutions provide the tools and products our clients need to ingest, edit, store, search, manage and distribute their digital assets to rights holders across multiple platforms. Headquartered in the United States, NEP has operations in 25 countries with over 4,000+ employees. Together, NEP has supported productions in over 100 countries on all seven continents and is still growing. Clients range from the leaders in sport, music, film and TV, to major corporate brands, agencies, to new content owners and creators all around the world. Anywhere, anytime, on any platform—we help our clients make, manage, and show the world their content. #J-18808-Ljbffr