Team Leader – Accident & Health

Job Description

Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview We are currently seeking an experienced Team Leader to join our Accident & Health team on a permanent full-time basis. This role will be based in our Sydney CBD or Parramatta office with a hybrid approach working in the office and WFH. This position will sit within our Corporate Services Network (CSN) team. Working with the leadership and management team, this role will see you provide day-to-day leadership and technical mentoring to your team ensuring the delivery of a cost effective, professional and customer focused claims service, while developing staff and implementing quality initiatives and Championing Customer Service Excellence. This role has a significant focus on leadership, customer service, data integrity and continuous improvement. How you'll make an impact As a Team Leader with exposure to General Insurance who is looking to solidify their career within our Global Brand, your responsibilities include but are not limited to: Manage the day to day operations of the Accident & Health Claims team Lead and motivate the wider Accident & Health Claims team Set priorities and plan workload of the team Review staff performance and provide training and coaching where required Build and develop strong working relationships with our Clients Preparing management reports Manage daily workflow in order to maintain client service standards – Internal and External Provide escalation point to team following complaints and/or technical queries Attendance at stakeholder meetings/conferences/phone calls when required. About you Minimum five (5) years Insurance Claims Experience Demonstrated experience of leading and managing a claims team Health/applied/Medical Science, Business/Commerce or Legal Degree would be desirable Ability to build and develop relationships Insurance policy interpretation skills Strong level of leadership skills Excellent customer service skills Experience handling accident & health claims Proven experience in relationship building High level of interpersonal and communications skills Strong business acumen Strong knowledge of the financial drivers for the company Proven experience in achieving business targets Negotiation skills Coaching and mentoring skills Previous experience in managing remote teams would be an advantage Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave If this sounds interesting to you, we want to hear from you today, click on Apply for this Job! To be considered for this opportunity you must have the right to live and work in Australia when applying. Agency applicants will not be considered for this role. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant. #J-18808-Ljbffr