Customer Service Advisor- Construction

Job Description

Senior Consultant - Rail, Civils, and Buildings at CGC Recruitment Our client is a Home Builder based in Fortitude Valley and is currently looking to engage a Customer Service Advisor experienced in Construction to join their team. This role is 5 days a week from the office. KEY RESPONSIBILITIES: Provide on-site support to all customers and building supervisors throughout the building period, and beyond into the 6 years 6 month maintenance period. Provide on-going support as required to the Construction Manager. Provide Authority To Commence Notifications to customers advising of expected site cut date. Provide on-going support to all relevant internal staff regarding on-site construction matters which may affect pre-site actions to be undertaken. Upon approval, raise any / all relevant variations for customers. Once signed, file and distribute to relevant scheduler / estimator for execution. On-site by General Manager discretion only. Advise Customer of the official handover date and time outlining official administration procedures to ensure smooth process. Oversee the preparation of handover kits. Oversee any scanning of signed handover documents. Archive handed over client folders (once all final certificates are received) to R: drive. Archive client folders once QBCC warranty period expires to specify folder in R: drive. Arrange for connection of both electricity and natural gas for clients during construction, as advised by the relevant electrician and site supervisor, using the AGL Portal. Arrange for delivery of LPG cylinders through Elgas prior to handover. Arrange connection and disconnection of electricity and gas to all display homes. Co-ordination and logging of all new and on-going maintenance issues in the maintenance register. Provide on-going support to the maintenance supervisor / manager at all times to ensure timely completion of outstanding maintenance items. Manage on-going 6-month maintenance checklist emails. Update or supervise Receptionist to complete weekly update On-site Workflow excel spreadsheet ‘stages of completion’ off the Supervisors Weekly progress schedules. Provide on-going support answering reception phone during the day, receptionist lunch period, and receptionist leave absences. Produce WPH & S documentation to site supervisors in-line with company policy prior to site start. Arrange site supervisor uniforms as required. Arrange construction meetings as required and attend to take minutes. Provide minutes to all relevant staff. Oversee Receptionist to make catering arrangements. Oversee all duties being undertaken as required by the Receptionist – Update of key register, update of on-site workflow, storage of keys / garage remotes / termite information, handover kit preparation. Arrange handover kit item orders in conjunction with receptionist. Ensure handover kits are completed by Receptionist to ensure available for collection by Construction Manager prior to handover date. Continually strive to streamline existing and develop new procedures to ensure excellent ‘Customer Service’ to both customers and staff alike. Provide on-going office support ensuring ad-hoc duties are conducted as required, such as ensuring staff facilities are in good working order, tea towels / hand towels are available for use. KEY PERFORMANCE INDICATORS: Meeting or exceeding agreed deadlines for deliverables. Accurate and timely completion of documentation. Providing regular and accurate reports. Carrying out the duties in a diligent, professional and efficient manner. Demonstrating initiative and finding procedural efficiencies in carrying out the duties. Meeting or exceeding Client satisfaction rating criteria (eg. Min. 95% satisfaction). Maintaining a professional and courteous manner when dealing with customers. Demonstrating a methodical and considered approach to executing duties. If you are interested in a confidential discussion regarding this role, please forward an up to date copy of your resume to or call Jessica now on 0282524001. Seniority level Mid-Senior level Employment type Full-time Job function Administrative and Customer Service Industries Construction #J-18808-Ljbffr