Fair Work Adviser

Job Description

We are currently seeking Fair Work Advisers in our Melbourne & Brisbane offices at the Office of the Fair Work Ombudsman (OFWO). Part-time and full-time hours available. You will be required to work in one of the advertised office locations during initial training and may also work from home when not operationally required to attend the office.All positions are expected to commence in March 2025. We anticipate the recruitment assessment stages, including interviews, to take place in February 2025. Please ensure you have access to your email during this time and check your junk mail accounts regularly.About Us Our role is to promote harmonious, productive, cooperative, and compliant workplace relations in Australia. We do this by providing education, assistance, advice and guidance to employers and employees. In 2023-24, we recovered more than $473 million in unpaid wages and entitlements for nearly 160,000 employees.What We Offer Great training and ongoing supportHealthy work-life balanceOther great benefits96% of our Customer Service staff in 2024 were satisfied with their non-monetary employment conditions (e.g. leave, flexible work arrangements, other benefits). The Team The Fair Work Infoline plays a critical role within the agency by answering enquiries from the public regarding workplace issues. We provide tailored advice and information to both employers and employees. We empower our customers by:The Role Working as a Fair Work Adviser you will be on the phone in a fast-paced contact centre environment advising and assisting the Australian public every day. You will be helping a diverse range of employees and employers to understand workplace rights, entitlements, and responsibilities. What is most important to succeed in this role is a desire to help people, good communication skills and willingness to learn.The Career Through our comprehensive training and coaching program, you will gain skills in researching and interpreting legislation and be able to advance your communications skills. This will enable you to progress your career, not only within the Fair Work Infoline as a Coach or Team Leader, but across the OFWO. For example, past Advisers have become Fair Work Inspectors, Communications officers, or joined the Data teams.“This is the first job where I not only feel secure, but that investment is from both sides. It feels like OFWO wants us to do well in this role and continue to invest in its employees”. Fair Work Adviser, 10 months experience. We Value Diversity You can expect to work in a supportive work environment where we value diversity and provide an inclusive workplace culture. OFWO has been accredited as a Breastfeeding Friendly Workplace since 2011. We are also members of the Australian Network on Disability and Pride in Diversity.We encourage and welcome applications from people who bring diverse perspectives including:All suitably qualified applicants will receive consideration when applying for roles with us. You may also request reasonable adjustments during any stage of the recruitment process. Please note it in your application, and or contact Eligibility A range of other conditions may be required depending on the role you are applying for.Typical Duties The duties of this role include:What We Are Looking For To be successful in this role you will need to meet the following skills and attributes: #J-18808-Ljbffr