HRIS Applications Support - Team Lead

Job Description

Job Description: DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.We are seeking a highly skilled and motivated HR Application Team Lead to join our dynamic team in Adelaide. The successful candidate will lead a team of 4-5 Support Analysts responsible for maintaining and enhancing our suite of HR applications, including tHRrive (CornerStone), Timewise, Chriss21, Identity Manager, and other related HR systems.Key Responsibilities: Team Leadership: Lead and mentor a team of 4-5 Support Analysts, providing guidance and support to ensure high performance and professional development. Foster a collaborative and inclusive team culture focused on delivering exceptional service and exceeding client expectations. Application Support and Maintenance: Oversee the daily operations of HR applications, ensuring system availability, performance, and reliability. Monitor and manage Request and Incident SLAs, promptly addressing issues and resolving escalations. Conduct regular system health checks and performance tuning to optimize application performance. Reporting and Performance Metrics: Develop and maintain monthly status reports, highlighting key metrics such as system availability KPIs, SLA compliance, and incident resolution times. Analyze trends and identify opportunities for improvement, implementing strategies to enhance application performance and user satisfaction. Stakeholder Management: Collaborate closely with business stakeholders to understand their requirements and priorities. Work closely with the business to prioritize non-standard requests (NSRs) and deliver project work in alignment with strategic objectives. Project Management: Lead minor project initiatives related to HR application enhancements, upgrades, and integrations. Coordinate with cross-functional teams to ensure successful project delivery on time and within budget. Business-As-Usual (BAU) Activities: Manage BAU activities, including system upgrades, patches, and routine maintenance tasks. Ensure compliance with regulatory requirements and internal policies and procedures. Qualifications: Bachelor's degree in Computer Science, Information Systems, or related field. Minimum of 5 years of experience in HR application support, with at least 2 years in a leadership role. Prefer technical proficiency in HR applications such as tHRrive, Timewise, Chris21, and Identity Manager. Proven track record of managing SLAs, KPIs, and incident resolution processes. Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels. Project management experience, with the ability to lead cross-functional teams and deliver projects on time and within budget. Strong analytical and problem-solving skills, with a focus on continuous improvement and innovation. If you are passionate about leading high-performing teams and driving operational excellence, we would love to hear from you! #J-18808-Ljbffr