Team Leader, Complex Plumbing Applications

Job Description

Team Leader, Complex Plumbing Applications About Greater Western Water We’re water… and more. GWW is a Victorian government-owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. We embrace flexibility and connection with a balance of on-site and WFH Free onsite parking (subject to availability) Gender neutral, 16-week parental leave Monthly work-life balance day off to treat yourself (if full-time) Free income protection and salary continuance insurance Access to corporate health insurance deals with major providers Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office The opportunity At Greater Western Water, our Growth and Development team supports one of the fastest growing service areas in Victoria. We’re seeking a Team Leader to lead the daily operation of our Complex Plumbing Applications team. In this role, you’ll help create a supportive work environment that builds trust drives and delivers excellent outcomes for our customers. As the go-to expert on complex plumbing applications, you’ll support both internal teams and external partners, ensuring our customers are provided with the right information. What You'll Do: Lead & Support - Provide clear, constructive feedback and foster a sense of accountability within your team. You'll ensure everyone is aligned with our organizational priorities and committed to delivering excellent service. Boost Performance - Champion a performance culture by promoting development and smart resource management to meet service targets and business & customer outcomes. Build Relationships - Cultivate strong connections with internal and external stakeholders—including agencies like ALDE, UDIA, and Developers—while continuously enhancing the customer experience and resolving complaints efficiently. Grow with us - Embrace opportunities for continuous learning and implement improvement changes that will deliver better outcomes for our people and customers. What We're Looking For: Proven Leadership - A track record of developing, leading, and motivating a team that deals with complex work, while delivering on commitments. Stakeholder Engagement - Experience working with a variety of internal and external stakeholders to achieve great results. Excellent Communication - Clear and effective communication—whether written or verbal—is key. Analytical Skills - Skilled at reading, interpreting, and analysing data to uncover practical insights that guide decisions and drive ongoing improvements. Technical Expertise - A strong understanding of technical plumbing, water & sewer disciplines, will allow you work effectively with customers and specialists like engineers to resolve issues collaboratively. Industry Knowledge - A firm grasp of plumbing, metering, and connection standards. A qualification in Plumbing or Engineering is desirable, but strong relevant water industry experience is equally valuable. See yourself thrive Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring. We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need. Don’t meet every single requirement? If you’re excited about this role, we encourage you to apply. The successful candidate will be required to undergo pre-employment checks which will include reference checks, national police checks, and working rights in Australia checks. #J-18808-Ljbffr