Team Leader, Simple Plumbing Applications

Job Description

Team Leader, Simple Plumbing Applications About Greater Western Water We’re water… and more. GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more. We embrace flexibility and connection with a balance of on-site and WFH. Free onsite parking (subject to availability). Gender neutral, 16-week parental leave. Monthly work-life balance day off to treat yourself (if full-time). Free income protection and salary continuance insurance. Access to corporate health insurance deals with major providers. Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office. The opportunity We're looking for a Team Leader to guide our Simple Plumbing Applications team. In this role, you'll ensure smooth daily operation, create a supportive and positive work environment, and help deliver high-quality outcomes for our customers. You'll serve as the point of contact for escalated customer inquiries and work closely with your team to maintain clear and effective communication with both customers and stakeholders. What You'll Do: Lead & Support - Provide clear, constructive feedback and foster a sense of accountability within your team. You'll ensure everyone is aligned with our organizational priorities and committed to delivering excellent service. Boost Performance - Champion a performance culture by promoting development and smart resource management to meet service targets and business & customer outcomes. Build Relationships - Develop and maintain strong connections with stakeholders. Enhance the customer experience by promptly addressing any issues and ensuring concerns are resolved efficiently. Grow with us – Embrace opportunities for continuous learning and implement improvement changes that will deliver better outcomes for our people and customers. We are looking for: Proven Leadership - A track record of successfully developing, leading, and motivating a team while consistently delivering results. Stakeholder Experience - Experience working with a variety of internal and external stakeholders. Tech Savvy - Comfortable using Microsoft Office suite and other standard computer tools. Excellent Communication - Clear and effective communication—whether written or verbal—is key. Industry Knowledge - A solid grasp of how plumbing, metering, and connections work. A qualification in Plumbing or Engineering is a plus, but relevant experience is just as valuable. See yourself thrive Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring. We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need. Don’t meet every single requirement? That’s OK - If you’re excited about this role, we encourage you to apply. The successful candidate will be required to undergo pre-employment checks which will include reference checks, national police checks, and working rights in Australia checks. #J-18808-Ljbffr