About us
Signarama Parramatta is a full-service sign centre making custom signage for businesses across Parramatta and greater Sydney. Our work includes shopfront and building signs, 3D lettering, lightboxes, vehicle graphics, window and wall graphics, hoardings, banners and exhibition displays. We handle every job ourselves, from design through production to installation.

The role
We're looking for an experienced Signwriter to design, produce and install signage in our Parramatta workshop and at client sites.

Key dutiesWork with clients and our sales team to interpret briefs, sketches and site measurements, and advise on sign type, materials, size and placementPrepare sign layouts and print-ready artwork in Adobe illustrator and photoshop, calculating letter sizes and spacing for legibilityOperate large-format digital printers (UV flatbed and roll-to-roll), choosing the substrates, inks and laminates for each jobOperate digital cutting tables, cutting plotters and routers to cut lettering, decals, panels and shapesFabricate and assemble signs and displays, including panels, 3D lettering, lightboxes and A-framesApply vinyl lettering, decals, frosting and graphics to glass, metal, timber, plastic and painted surfacesInstall signage and displays on site, including work from ladders and scaffolding, following WHS proceduresEstimate materials and production time for quotes, and check finished work against approved proofs
Skills and experience requiredAt least 3 years' experience in signwriting or sign and graphics productionHands-on experience operating large-format digital printers (flatbed and roll-to-roll)Experience with digital cutting tables and/or vinyl cutting plottersProficiency in Adobe Illustrator and PhotoshopExperience applying vinyl graphics and installing signage or displays on siteStrong attention to detail, good organisation and time management, and clear communication with clients
Australian citizens and permanent residents will be given priority consideration.

About the Role Step into the season in style with Hype DC at Parramatta! As a Christmas Casual, you'll bring energy, good vibes, and a can-do attitude to our busiest (and most fun) time of year. From helping customers find their perfect kicks to unpacking stock or packing online orders, every shift brings something new. If you love sneakers, fast-paced days, and great people, you'll fit right in. Key Responsibilities Create a standout experience for every customer - make it memorable Support your team to smash sales and KPI goals Keep stock moving - receive, restock, and keep shelves full Pick and pack click & dispatch orders Keep the store looking fresh and tidy Bring good vibes and a team-first attitude every shift What We're Looking For Full availability from October 2026 to mid-January 2027, including weekends, late nights, Boxing Day, New Year's Eve and New Year's Day Retail experience is great, but not a must Passion for sneakers, streetwear, and delivering outstanding customer service Love the hustle of a fast-paced team environment Self-motivated and goal-driven Open to learning, feedback, and being your best Why Join Us? Team Discounts: Up to 40% off across all Accent Group brands - Platypus, Hype DC, Vans, Glue Store & many more! Career Opportunities - Training and potential to stay on after the season Awesome Culture - Fun, supportive team where your love for sneakers is shared and celebrated Work With the Best: Be surrounded by premium products and the latest in sneaker trends

Description
About the role We're seeking an experienced IT Service Delivery Coordinator to support our Technology & Operations function in delivering exceptional IT services across the business. This role is ideal for someone who thrives in a fast-paced environment, enjoys working across multiple teams, and takes pride in driving service delivery excellence.
As the IT Service Delivery Coordinator, you'll work closely with the IT Service Delivery Manager to enhance our service management framework and processes. You'll be the vital link between our business users and IT teams - ensuring technology initiatives align with business needs while championing a customer-first approach. Full time permanent role Role to be based with Parramatta Key Accountabilities and main responsibilities Support the delivery of IT services and initiatives across the organisation. Oversee system access, incident resolution, and service communications from end to end. Act as the primary escalation point for IT services, maintaining strong client relationships and service satisfaction. Analyse and identify root cause trends in IT incidents, contributing to improvement plans. Develop and maintain documentation, knowledge base articles, and SLA reporting. Partner with internal teams to ensure timely, high-quality service delivery. Support the implementation of risk management, governance, and continuous improvement practices. Represent the Technology team as a trusted advisor, ensuring business needs are reflected in IT operations and strategy. Operate as a primary escalation point of contact for IT services for clients, aiming to maintain and improve client satisfaction. Attend Incident & Problem Management meetings/calls as required and support communication with clients. Review and rationalize how IT risks, incidents, and issues are handled across various systems
What You'll bring: Min 5 years of relevant experience in IT Service Delivery in a financial services organisation Experience in engaging with large vendors or clients, with both onshore and offshore operations, to achieve organizational objectives and manage competing priorities. Ability to build strong customer relationships and deliver customer-centric solutions. Planning and prioritizing work to meet commitments aligned with organizational goals. Holding self and others accountable to meet commitments. Providing direction, delegating, and removing obstacles to get work done. Developing and delivering communication adapted to meet the needs of different audiences. Using feedback and reflection to gain productive insight into personal strengths and weaknesses. The resource will have to coordinate across multiple teams and hence being a team player is a must for this role Exhibit end to end ownership of incidents to drive them to successful closure Some of our Employment Benefits Flexible and Hybrid Working - enabling our employees to work in the office and at home Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose. Talent Referral Program Salary Sacrificing via Superannuation Employee Assistance Program Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support Employee discounts - Access discounted rates and offers from a variety of providers including Bupa and Microsoft! Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. How to apply Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening including police and employment history checks prior to commencement of employment.

Senior Client Service Officer (Client Establishment) - NSW Trustee and Guardian Ongoing full-time vacancy. 35 hours per week. Location: This role is based in Parramatta. This role has the option, after three (3) months of employment for a hybrid working arrangement, working from home up to two (2) days per week, subject to business requirements. Clerk Grade: Level. Base salary $102,936 p.a. to $113,579 p.a. plus 12% superannuation and annual leave loading. About us
At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW. The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions. We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state's most vulnerable people.

We support over 50,000 customers annually and manage almost seven billion dollars in customer assets. A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.

Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

About the team
The Estate Planning and Administration division is responsible for delivering NSW Trustee and Guardian's commercial services in Will making, as trustee, attorney, and as administrator/executor of deceased estates.

The teams administer assets in accordance with the functions and obligations under the relevant legislation and makes legal decisions within legal frameworks and NSWTG's prescribed delegations. The division delivers high-quality service using a customer-centred approach and is delivered by: Estate Administration Trust and Powers of Attorney administration Intestate, Life Estates and Crime Confiscation/Civil Forfeiture administration Wills and Estate Planning About the role
The Senior Client Service Officer role within the Client Establishment team is part of the frontline team handling a wide variety of enquiries from customers, stakeholders and members of the public for all new estate, trust and Power of Attorney (POA) matters. This is a fast-paced role where the Senior Client Service Officer is required to manage a large volume of inbound correspondence, make appropriate investigations and work on a large cohort of complex matters at various stages of the establishment process at any one time.

You will also support the Principal Client Service Officer, guide Client Service Officers, collaborate with specialist teams and be willing to lead the Client Establishment team when required.

This is an exciting opportunity that will see you: Processing applications, undertaking complex investigations, co-ordinating the request for documentation and data entry into NSWTG systems. Interpretation of complex Wills and other legal documents and relevant legislation. Working closely with legal and professional services and subject matter experts to achieve quality outcomes focused on customer needs. Review and resolve complex matters and substantial complaints, escalating matters requiring higher-level guidance, intervention or approval as appropriate. Attending to transactional and minor accounting work. Providing mentorship and coaching to junior staff within the team. Answering enquiries over the phone, via email, mail and face to face relating to the establishment of complex estates, trusts, and POA matters. Providing general advice to members of the public and other stakeholders about NSWTG processes and requirements. For more information about the position, view the role description.

About you
Applications are encouraged if you demonstrate the following skills, knowledge, and experience: Strong financial acumen, initiative and problem-solving skills, coupled with a demonstrated ability to prioritise work and meet deadlines. Understanding of, or willingness to acquire knowledge of the procedures and practices specific to administration of Estates, Trusts and Powers of Attorney Understanding of, or willingness to acquire knowledge of the personal trustee industry in the administration of Estates, Trusts and Powers of Attorney matters Understanding of, or willingness to acquire understanding of relevant legislation including NSW Trustee and Guardian Act, Succession Act, Probate and Administration Act and Trustee Act or evidence of having worked in a highly regulated environment. Excellent interpersonal, customer service, communication and collaboration skills that will allow you to build and develop working relationships and open channels of communication across all teams in the Estate Planning and Administration division, other NSW Trustee and Guardian divisions and external stakeholders An ability to be a flexible and adaptable individual who is willing to rotate across all teams within Estate Planning and Administration division to ensure optimum service is delivered to customers. This is an opportunity to contribute to a service with genuine community impact, broaden your expertise across complex client matters and take the next step in your client service career. You will work with experienced colleagues and specialist teams in an environment that values integrity, inclusion, accountability and continuous improvement.

If this sounds like you, we would love to hear from you.

Essential requirements Willingness to be a part of a rotating phone roster shared on an equitable basis Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails. Understand the Department's Flexible Working Hours Agreement and work within the required bandwidth. What we offer
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include: work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing) various leave options (recreation, parental, and flex leave of up to 24 days per year) career development including study leave and acting opportunities access to Fitness Passport and employee assistance program, and annual flu vaccinations Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply
To apply for this role: Complete the online application Submit a resume (maximum five pages) Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability For ongoing roles
To be eligible for ongoing employment in NSW Trustee and Guardian, you must be an Australian or New Zealand citizen, or an Australian permanent resident.

Read: writing your job application for tips on the application process.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.

Closing date
Applications close 11:59pm, Wednesday 18 November 2026.

For enquiries about the role, please contact Katie Moffitt, Principal Client Service Officer, Client Establishment via email: .

For enquiries about the recruitment process, please contact Antonio Caswell, Talent Acquisition Advisor via email: .

Please do not send your applications directly via email, LinkedIn, or SEEK. Only applications submitted via the online portal will be accepted.

Please note: If you need an adjustment in the recruitment process, please contact People and Culture via email at Offers of employment will be subject to reference checks and relevant clearances. A talent pool may be created for future ongoing and temporary roles and is valid for 18 months. Thank you for your interest in this role. We look forward to receiving your application.

About the Role Step into the season in style with Platypus Shoes at our Parramatta store! As Christmas Sales Assistants, you'll bring energy, good vibes, and a can-do attitude to our busiest (and most fun) time of year. From helping customers find their perfect kicks to unpacking stock or packing online orders, every shift brings something new. If you love sneakers, fast-paced days, and great people, you'll fit right in. Key Responsibilities Create a standout experience for every customer - make it memorable Support your team to smash sales and KPI goals Keep stock moving - receive, restock, and keep shelves full Pick and pack click & dispatch orders Keep the store looking fresh and tidy Bring good vibes and a team-first attitude every shift What We're Looking For Full availability from October 2026 to mid-January 2027, including weekends, late nights, Boxing Day, New Year's Eve and New Year's Day Retail experience is great, but not a must Passion for sneakers, streetwear, and delivering outstanding customer service Love the hustle of a fast-paced team environment Self-motivated and goal-driven Open to learning, feedback, and being your best Why Join Us? Team Discounts: Up to 40% off across all Accent Group brands - Platypus, Hype DC, Vans & many more! Career Opportunities - Training and potential to stay on after the season Awesome Culture - Fun, supportive team where your love for sneakers is shared and celebrated Work With the Best: Be surrounded by premium products and the latest in sneaker trends

For any enquiries kindly get in touch with your TA Partner - The Hiring Manager for this role is - Brad Nightingale Role Description - RD - Operational Support Officer.pdf Role Location - Sydney preference Role type - Fixed term 12 months

Provide second level IT Support with a specific focus on excellent customer service for Heidelberg Materials Australia's internal customersJoin a national business where your technical expertise, problem-solving skills and customer focus will make a genuine impact.
Heidelberg Materials Australia is seeking an experienced IT Support Analyst to join our Digital/IT team, providing high-quality Level 2 technical support to employees across the organisation.This is a hands-on role suited to someone who enjoys solving problems, working directly with customers and supporting a broad range of technologies in a large, geographically dispersed business.
About the role
You will provide responsive and professional technical support across desktop, infrastructure, networking and business systems.
You will manage incidents and service requests through the Service Desk, troubleshoot and resolve issues, coordinate escalations and support the rollout and maintenance of IT infrastructure across our operations.
You will also participate in an on-call roster supporting our 24/7 operations, with some travel required to provide proactive onsite support.
Your key responsibilities will include:
Providing Level 2 technical support via telephone, remote support and onsite assistanceManaging incidents and service requests within agreed service levelsTroubleshooting desktop, network, hardware and application issuesEscalating complex issues to Level 3 support teams and following through to resolutionSupporting the rollout of computers, networking equipment and other IT infrastructureConducting proactive site visits to maintain equipment and improve the customer experienceWorking with internal and external service providers to resolve technical issuesSupporting network connectivity and telecommunications environmentsDeveloping and maintaining IT documentation, FAQs and Standard Operating ProceduresSupporting and managing small to medium IT projectsParticipating in the IT on-call support roster
About you
You are a technically capable IT professional who combines strong troubleshooting skills with an excellent approach to customer service.You are comfortable working independently, managing competing priorities and taking ownership of issues through to resolution.
Ideally, you will bring:
Demonstrated experience across IT Service Desk, Desktop Support, Systems Administration or Systems SupportStrong knowledge of Microsoft Windows 11, Microsoft Office, Outlook and Active DirectoryExperience supporting Microsoft server and enterprise environmentsExposure to Cisco and Fortinet networking technologiesExperience troubleshooting LAN/WAN and corporate network connectivityExperience supporting Citrix, XenApp, thin client and thick client environmentsExposure to ERP and business applications such as SAPExperience supporting mobile devices across Android and iOSExperience with VoIP and enterprise telephony environmentsStrong troubleshooting, analytical and problem-solving capabilityExcellent written and verbal communication skillsExperience developing technical documentation and SOPsStrong organisational, time management and project coordination skillsExperience working within a large organisation, ideally involving global teams and multiple time zonesMicrosoft or other relevant technical certifications will be highly regardedA willingness to travel as required
What will make you successful
We are looking for someone who genuinely enjoys helping people and takes ownership of delivering a great IT experience.
You will be:
Customer focused and service drivenProactive and comfortable using your initiativeCalm and effective when troubleshooting under pressureAble to prioritise multiple competing issuesComfortable working independentlyCollaborative and willing to support the broader teamDetail focused and disciplined in your approachPassionate about technology and continuously learning
Apply today to join Heidelberg Materials Australia and help deliver reliable, responsive and customer-focused IT support across our business.

Team Leader - Customer Resolution

Grade: 7/8 - The package includes base salary ranging from $116,981 to $129,492 plus employer superannuation contributions and annual leave loading
Duration: Full-time (35 hrs per week),Temporary employment upto 12 months
Location: Parramatta / Gosford. In-office attendance is required in line with Department of Customer Service (DCS) workplace expectations

An exciting temporary opportunity has arisen within NSW Fair Trading, Strata and Property Services for a Team Leader, Customer Resolution.

The current role is for a period of twelve months with the possibility of extension.

We're seeking a proactive and customer-focused leader to oversee a team delivering resolution services that advance NSW Fair Trading's regulatory priorities. You will lead and mentor staff, prioritise complex and escalated matters based on risk, identify poor business conduct, and drive continuous improvement in customer and regulatory outcomes.

Be Part of the Future of Fair Trading
NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW.

At NSW Fair Trading, we've been on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we've built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.

We're creating a more modern, responsive and risk-based Fair Trading - one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.

This next phase brings new and exciting opportunities to join us in shaping "the new way" - where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.

About the Team
This role sits within NSW Fair Trading's Strata and Property Services Branch in the Strata Customer Resolution Team.

Strata & Property Services, Customer Resolution Team.
The role is part of the Strata Customer Resolution Team. The team works collaboratively to resolve complex strata and community living related complaints and enquiries in a fair and consistent manner, with a focus on identifying poor conduct by businesses. As the regulator of the strata and property sectors in NSW the team supports the implementation of a number of regulatory priorities including the introduction of regulatory reform in the strata sector.

If you're someone who:
•Thinks deeply about the needs of people and communities
•Is motivated by great outcomes, not just processes, and
•Wants to be part of an organisation that's transforming how regulation works -
then there's a place for you in our future.

Join us as we build a Fair Trading that's fit for the future - one that's customer-centred, evidence-driven, and proudly focused on public value.

About the Role
The Team Leader aligns the team's customer resolution work with NSW Fair Trading's regulatory priorities in the strata sector, including supporting the implementation of strata regulatory reform. The role focuses on risk-based prioritisation, identifying poor business conduct and using complaint insights to inform regulatory responses, while ensuring fair and consistent customer outcomes.

What You'll Do
•Lead a customer-facing team to deliver responsive, customer-centric resolution services that advance regulatory priorities and align with legislative and organisational requirements
•Oversee complex and escalated matters, identifying poor business conduct and systemic issues for referral to relevant regulatory teams, while ensuring fairness, transparency, and customer focus
•Manage complex customer interactions verbally and via correspondence with professionalism and empathy
•Apply expert knowledge of legislation, policies and procedures to guide consistent, evidence-based decision-making and support the implementation of strata regulatory reform
•Monitor workloads and prioritise matters according to risk and regulatory priorities, using complaint trends to inform improvements in efficiency and customer and regulatory outcomes
•Coach, develop, and support staff to apply regulatory priorities in day-to-day casework, achieve service standards and deliver great customer experiences.

To Be Successful in This Role You Will Have
•Demonstrated leadership and team management experience in a complex, high-volume regulatory or service delivery environment.
•Strong written and verbal communication skills and the ability to negotiate to deliver quality outcomes.
•Demonstrated analytical and problem-solving skills, including the ability to identify complaint trends and emerging regulatory issues.
•Proven ability to manage complex customer matters and competing priorities using a risk-based approach aligned with regulatory priorities.
•Sound knowledge of relevant legislation and compliance frameworks.
•Demonstrated commitment to collaboration, integrity, continuous improvement and service excellence.

Essential Criteria
•Demonstrated supervisory or team leadership experience in a complex, high-volume environment.
•Strong frontline engagement, customer resolution and problem-solving skills.
•Proven ability to manage workloads, set risk-based priorities aligned with regulatory objectives, and coach and develop teams to achieve customer and regulatory outcomes.
•Excellent written and verbal communication skills.

What we need from you
Please submit:
•A resume (maximum 5 pages); and
•A cover letter (maximum 2 pages) outlining your interest in the role and how your skills and experience align with the requirements.

Visa and Work Rights Requirements
To be considered for roles in the NSW public sector, applicants must:
•Be NSW residents or willing to relocate .
•Hold appropriate working rights for the type of employment offered:
-Temporary roles require valid work rights for the full duration of the role.

More information is available in the PSC Essential Requirements Factsheet .

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Jyostna Channamadhvuni via .

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Tuesday, 17 November 2026 at 11:59 pm

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here .

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or .

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Description
Who We Are At Pepper Money, we've spent more than 26 years helping people achieve their goals. Today, we're one of Australia and New Zealand's leading non-bank lenders, supporting more than half a million customers with a range of lending solutions. While we're proud of our growth and success, it's our people, partnerships and willingness to do things differently that continue to drive us forward.

The Role As a Team Leader, Contact Centre, you'll lead a team of Customer Service Specialists to deliver exceptional customer experiences while driving strong operational performance. You'll play a key role in coaching, developing and supporting your team, creating an environment where people can perform at their best while maintaining a strong focus on customer outcomes, quality and compliance. Please note that this role includes rostered weekend work. Successful candidates must be flexible and available to work some weekend shifts as part of their regular roster This permanent opportunity is ideal for an experienced people leader who enjoys developing others and making a meaningful impact on both team performance and customer experience. Lead, coach and develop a team of Customer Service Specialists to deliver outstanding customer outcomes. Create a positive, accountable and high-performing team culture aligned to Pepper's values. Manage team performance through regular coaching, feedback and development conversations. Monitor workload, service levels and operational performance to ensure business objectives are achieved. Support team members with complex customer enquiries, escalations and decision-making. Drive continuous improvement by identifying opportunities to enhance customer experience and operational efficiency. Work closely with stakeholders across Customer Service and the broader business to achieve shared outcomes. Lead your team through change initiatives and support the successful adoption of new processes and ways of working. Promote a strong risk and compliance culture while ensuring regulatory obligations are met.
About you

You're an experienced people leader who is passionate about developing high-performing teams and delivering exceptional customer experiences. You combine strong coaching skills with commercial awareness, operational leadership and the ability to bring people together around a common goal. Bring leadership experience within a contact centre, customer service or operational environment. Demonstrate a passion for coaching, mentoring and developing team capability. Have a proven track record of improving individual and team performance through effective leadership. Thrive in fast-paced environments and confidently manage competing priorities. Use customer, quality and operational data to drive informed decision-making. Build strong relationships across teams and stakeholder groups. Communicate confidently and influence positive outcomes at all levels. Apply sound judgement when managing customer escalations, people matters and operational challenges. Lead with accountability while fostering an engaging and inclusive team culture.
Our values guide how we work, make decisions and support each other. Can Do: We look for better ways of doing things and work together to deliver great outcomes.
Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable.
Real: We keep it honest and respect everyone, building genuine connections. Our Benefits We know that great work happens when people feel supported. That's why we offer benefits that help you grow your career, recognise your contribution and support your wellbeing, whatever stage of life you're in. Here's a snapshot of what you'll find at Pepper: Development: a full suite of development opportunities and a great team to learn from Recognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives Flexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options Health and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet! Referral Bonus: Earn $2000 for referring great people.
If this role sounds like it's for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you. For more information on Pepper visit . At Pepper, we're proud of the inclusive and diverse workplace we've built over the past 26 years. Creating a culture where people feel respected, supported and able to be themselves is part of who we are. It's reflected in our values, our people practices, and the way we work together every day.

Description
Who We Are At Pepper Money, we've spent more than 26 years helping people achieve their goals. Today, we're one of Australia and New Zealand's leading non-bank lenders, supporting more than half a million customers with a range of lending solutions. While we're proud of our growth and success, it's our people, partnerships and willingness to do things differently that continue to drive us forward.

The Role As a Customer Service Specialist, you'll be at the heart of delivering exceptional service to our mortgage and asset finance customers across Australia and New Zealand. You'll manage a broad range of customer enquiries and servicing requests, taking ownership of each interaction and helping customers achieve the best possible outcome. This is a permanent opportunity to join a collaborative team where customer experience, problem-solving and continuous improvement are valued every day. Please note that this role includes rostered weekend work. Successful candidates must be flexible and available to work some weekend shifts as part of their regular roster. Manage customer enquiries across phone, email and written channels. Provide accurate information on loan accounts, payments, statements, transactions and servicing options. Complete customer account maintenance activities with accuracy and attention to detail. Take ownership of customer requests and work towards first-contact resolution. Investigate enquiries and identify practical solutions to meet customer needs. Support customers to confidently use online and self-service tools. Collaborate with internal teams to resolve more complex enquiries. Maintain accurate records and ensure compliance with business, policy and regulatory requirements.
About you You're passionate about delivering great customer experiences and thrive in a fast-paced environment where no two days are the same. You combine strong communication skills with sound judgement, attention to detail and a proactive approach to problem-solving. Most importantly, you're someone who genuinely enjoys helping customers and working collaboratively with others. Bring at least 1 year of customer service experience. Communicate confidently and professionally, both verbally and in writing. Demonstrate a strong customer-first mindset and commitment to quality outcomes. Apply sound problem-solving and decision-making skills to resolve customer enquiries. Balance customer needs with compliance, policy and operational requirements. Maintain high levels of accuracy when managing customer information and records. Build strong working relationships across teams to achieve shared outcomes. Adapt quickly to changing priorities and new processes.
Our values guide how we work, make decisions and support each other. Can Do: We look for better ways of doing things and work together to deliver great outcomes.
Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable.
Real: We keep it honest and respect everyone, building genuine connections. Our Benefits We know that great work happens when people feel supported. That's why we offer benefits that help you grow your career, recognise your contribution and support your wellbeing, whatever stage of life you're in. Here's a snapshot of what you'll find at Pepper: Development: a full suite of development opportunities and a great team to learn from Recognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives Flexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options Health and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet! Referral Bonus: Earn $2000 for referring great people.
If this role sounds like it's for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you. For more information on Pepper visit . At Pepper, we're proud of the inclusive and diverse workplace we've built over the past 26 years. Creating a culture where people feel respected, supported and able to be themselves is part of who we are. It's reflected in our values, our people practices, and the way we work together every day.