Join a globally recognised and innovative brand. At Samsung, we don't just imagine the future - we build it. This is where you Reimagine Your Future with one of the world's most iconic technology leaders, a company that moves fast, thinks bold, and launches innovation at a scale few can match. Every year, our ecosystem expands with breakthrough products and experiences that redefine what's possible. Now, we're looking for a Retail Claims Administrator to join Samsung Electronics Australia and play a key role in delivering exceptional account management, claims resolution, and operational support across our retail network. What You'll Be Doing Manage major retailer accounts as the primary point of contact for claims enquiries, disputes, and escalations.Process, investigate, and track retail claims from receipt through to resolution, ensuring service levels are met.Reconcile accounts, maintain accurate records, and provide regular progress updates to internal and external stakeholders.Manage outstanding Return Authorisations (RAs), including retailer communications, status updates, and action plans to achieve monthly KPIs.Coordinate with retailers, logistics providers, customer service teams, and warehouses to ensure timely collection and resolution of outstanding RAs.Produce daily ageing and outstanding reports, proactively identifying risks and driving claim closure.Investigate and resolve wrong stock returns, liaising with relevant stakeholders to facilitate reallocation or returns.Support the end-to-end local scrapping process while ensuring compliance with company policies and procedures.Maintain reporting masterfiles and provide administrative and reporting support to Team Leaders and senior management.Assist with complex claims scenarios, process improvement initiatives, and ad-hoc reporting requirements. What You'll Bring Previous experience in a similar operational support role.Strong communication skills with the ability to build positive relationships.Excellent attention to detail and a commitment to maintaining data accuracy.A proactive approach to problem-solving and managing competing priorities.Ability to work effectively in a fast-paced environment while meeting deadlines and service expectations.A positive, team-focused attitude with a strong sense of ownership and accountability.Intermediate to advanced Microsoft Excel skills, with the ability to prepare reports and analyse data.A willingness to learn, adapt, and contribute to continuous improvement initiatives. What Sets Us Apart Excellence isn't an aspiration here, it's our baseline. Innovation isn't a moment, it's our mindset. At Samsung Australia, you'll join a team powered by curiosity, ambition, and the drive to deliver meaningful impact for millions of customers and communities. And we'll equip you with everything you need to grow, thrive, and accelerate your career: Competitive remuneration that recognises your expertiseFree on-site parking for seamless convenienceGenerous employee discounts across the Samsung product rangeWellbeing InitiativesBarista-made coffee every Monday - on us!Ongoing professional development to elevate your growthDiscounts across 400+ retail partnersQuarterly Connection Events that bring our people and purpose together This is your moment to and shape what's next! Note: You'll be employed by P2P, in partnership with Samsung Electronics Australia, while working directly onsite at Samsung Australia. You'll be part of our collaborative onsite team, enjoying the same environment, culture, and many of the benefits that make Samsung a great place to work.
At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.

Join a globally recognised and innovative brand. At Samsung, we don't just imagine the future - we build it. This is where you Reimagine Your Future with one of the world's most iconic technology leaders, a company that moves fast, thinks bold, and launches innovation at a scale few can match. Every year, our ecosystem expands with breakthrough products and experiences that redefine what's possible. Now, we're looking for a Retail Claims Administrator to join Samsung Electronics Australia and play a key role in delivering exceptional account management, claims resolution, and operational support across our retail network. What You'll Be Doing Manage major retailer accounts as the primary point of contact for claims enquiries, disputes, and escalations.Process, investigate, and track retail claims from receipt through to resolution, ensuring service levels are met.Reconcile accounts, maintain accurate records, and provide regular progress updates to internal and external stakeholders.Manage outstanding Return Authorisations (RAs), including retailer communications, status updates, and action plans to achieve monthly KPIs.Coordinate with retailers, logistics providers, customer service teams, and warehouses to ensure timely collection and resolution of outstanding RAs.Produce daily ageing and outstanding reports, proactively identifying risks and driving claim closure.Investigate and resolve wrong stock returns, liaising with relevant stakeholders to facilitate reallocation or returns.Support the end-to-end local scrapping process while ensuring compliance with company policies and procedures.Maintain reporting masterfiles and provide administrative and reporting support to Team Leaders and senior management.Assist with complex claims scenarios, process improvement initiatives, and ad-hoc reporting requirements. What You'll Bring Previous experience in a similar operational support role.Strong communication skills with the ability to build positive relationships.Excellent attention to detail and a commitment to maintaining data accuracy.A proactive approach to problem-solving and managing competing priorities.Ability to work effectively in a fast-paced environment while meeting deadlines and service expectations.A positive, team-focused attitude with a strong sense of ownership and accountability.Intermediate to advanced Microsoft Excel skills, with the ability to prepare reports and analyse data.A willingness to learn, adapt, and contribute to continuous improvement initiatives. What Sets Us Apart Excellence isn't an aspiration here, it's our baseline. Innovation isn't a moment, it's our mindset. At Samsung Australia, you'll join a team powered by curiosity, ambition, and the drive to deliver meaningful impact for millions of customers and communities. And we'll equip you with everything you need to grow, thrive, and accelerate your career: Competitive remuneration that recognises your expertiseFree on-site parking for seamless convenienceGenerous employee discounts across the Samsung product rangeWellbeing InitiativesBarista-made coffee every Monday - on us!Ongoing professional development to elevate your growthDiscounts across 400+ retail partnersQuarterly Connection Events that bring our people and purpose together This is your moment to and shape what's next! Note: You'll be employed by P2P, in partnership with Samsung Electronics Australia, while working directly onsite at Samsung Australia. You'll be part of our collaborative onsite team, enjoying the same environment, culture, and many of the benefits that make Samsung a great place to work.
At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.

Join a globally recognised and innovative brand. At Samsung, we don't just imagine the future - we build it. This is where you Reimagine Your Future with one of the world's most iconic technology leaders, a company that moves fast, thinks bold, and launches innovation at a scale few can match. Every year, our ecosystem expands with breakthrough products and experiences that redefine what's possible. Now, we're looking for a Retail Claims Administrator to join Samsung Electronics Australia and play a key role in delivering exceptional account management, claims resolution, and operational support across our retail network. What You'll Be Doing Manage major retailer accounts as the primary point of contact for claims enquiries, disputes, and escalations.Process, investigate, and track retail claims from receipt through to resolution, ensuring service levels are met.Reconcile accounts, maintain accurate records, and provide regular progress updates to internal and external stakeholders.Manage outstanding Return Authorisations (RAs), including retailer communications, status updates, and action plans to achieve monthly KPIs.Coordinate with retailers, logistics providers, customer service teams, and warehouses to ensure timely collection and resolution of outstanding RAs.Produce daily ageing and outstanding reports, proactively identifying risks and driving claim closure.Investigate and resolve wrong stock returns, liaising with relevant stakeholders to facilitate reallocation or returns.Support the end-to-end local scrapping process while ensuring compliance with company policies and procedures.Maintain reporting masterfiles and provide administrative and reporting support to Team Leaders and senior management.Assist with complex claims scenarios, process improvement initiatives, and ad-hoc reporting requirements. What You'll Bring Previous experience in a similar operational support role.Strong communication skills with the ability to build positive relationships.Excellent attention to detail and a commitment to maintaining data accuracy.A proactive approach to problem-solving and managing competing priorities.Ability to work effectively in a fast-paced environment while meeting deadlines and service expectations.A positive, team-focused attitude with a strong sense of ownership and accountability.Intermediate to advanced Microsoft Excel skills, with the ability to prepare reports and analyse data.A willingness to learn, adapt, and contribute to continuous improvement initiatives. What Sets Us Apart Excellence isn't an aspiration here, it's our baseline. Innovation isn't a moment, it's our mindset. At Samsung Australia, you'll join a team powered by curiosity, ambition, and the drive to deliver meaningful impact for millions of customers and communities. And we'll equip you with everything you need to grow, thrive, and accelerate your career: Competitive remuneration that recognises your expertiseFree on-site parking for seamless convenienceGenerous employee discounts across the Samsung product rangeWellbeing InitiativesBarista-made coffee every Monday - on us!Ongoing professional development to elevate your growthDiscounts across 400+ retail partnersQuarterly Connection Events that bring our people and purpose together This is your moment to and shape what's next! Note: You'll be employed by P2P, in partnership with Samsung Electronics Australia, while working directly onsite at Samsung Australia. You'll be part of our collaborative onsite team, enjoying the same environment, culture, and many of the benefits that make Samsung a great place to work.
At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.

Customer Service Specialist
$70,000 + Super - Flexible (Annual Salary reviews)3 Wellbeing Days annually after probationCareer progression and development opportunities (All current leaders have worked their way up)Are you an experienced customer service professional who enjoys helping people through important life situations?

In this role, you'll be the first point of contact for clients seeking support with industrial deafness and hearing-related compensation claims. Through phone and Zoom consultations, you'll guide clients through the initial stages of the process, gather key information, assess eligibility, and ensure every client feels supported and informed.

Your Day-to-Day
Conduct client consultations via phone and Zoom.Assess eligibility and gather detailed client information.Explain the claims process and guide clients through next steps.Manage documentation, forms and claims administration.Liaise with hearing service providers and other stakeholders.Maintain accurate CRM and internal system records.Assist with managing claims and legal-style case files.
What We're Looking For
At least 12 months of experience in a Customer Service capacity.Exceptional communication skills and ability to build rapport quickly.Confidence handling sensitive conversations.Strong administrative skills and attention to detail.Comfortable learning new systems and CRM platforms.
Apply Now
If you're looking for a rewarding role where your customer service skills genuinely make a difference in people's lives, we'd love to hear from you.

Warranty Claims Officer

• Global Organisation in Warwick Farm
• $37.30 per hour + super
• Full time temporary opportunity - 6 Month with possible extension or permanency

Our client, a leading global organisation based in Warwick Farm, is seeking a Warranty Claims Officer to join their busy customer service team.

This role will see you manage a high volume of warranty and service enquiries while supporting customers throughout the claims process. You will work rotating shifts between 8:00am and 6:00pm, Monday to Friday.

Your duties will include:

• Managing high volume inbound calls regarding warranty and service enquiries
• Responding to customers via phone, email and web channels
• Processing warranty claims and service requests accurately and efficiently
• Reviewing claim information and ensuring all required details are provided
• Updating customer records and maintaining accurate claims information
• Handling customer complaints and difficult interactions professionally
• Liaising with internal departments to resolve warranty enquiries
• Working towards KPIs including customer satisfaction and first call resolution
• Completing general administration and data entry as required

The successful candidate:

• Has previous experience in warranty claims, call centre or high volume customer service
• Has a customer service or hospitality background, which will be highly regarded
• Has strong communication skills, both written and verbal
• Can confidently manage complaints and challenging customer interactions
• Has excellent attention to detail and accurate data entry skills
• Can work under pressure while remaining calm and professional
• Is confident, friendly, switched on and genuinely passionate about customer service
• Is available to work rotating shifts between 8:00am and 6:00pm, Monday to Friday

If this sounds like the opportunity for you, APPLY TODAY or send your resume to

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.

We thank you for your interest in this position; however, only suitable candidates will be contacted. In the meantime, we invite you to register your details online at to be considered for suitable positions.

Warranty Claims Officer

• Global Organisation in Warwick Farm
• $37.30 per hour + super
• Full time temporary opportunity - 6 Month with possible extension or permanency

Our client, a leading global organisation based in Warwick Farm, is seeking a Warranty Claims Officer to join their busy customer service team.

This role will see you manage a high volume of warranty and service enquiries while supporting customers throughout the claims process. You will work rotating shifts between 8:00am and 6:00pm, Monday to Friday.

Your duties will include:

• Managing high volume inbound calls regarding warranty and service enquiries
• Responding to customers via phone, email and web channels
• Processing warranty claims and service requests accurately and efficiently
• Reviewing claim information and ensuring all required details are provided
• Updating customer records and maintaining accurate claims information
• Handling customer complaints and difficult interactions professionally
• Liaising with internal departments to resolve warranty enquiries
• Working towards KPIs including customer satisfaction and first call resolution
• Completing general administration and data entry as required

The successful candidate:

• Has previous experience in warranty claims, call centre or high volume customer service
• Has a customer service or hospitality background, which will be highly regarded
• Has strong communication skills, both written and verbal
• Can confidently manage complaints and challenging customer interactions
• Has excellent attention to detail and accurate data entry skills
• Can work under pressure while remaining calm and professional
• Is confident, friendly, switched on and genuinely passionate about customer service
• Is available to work rotating shifts between 8:00am and 6:00pm, Monday to Friday

If this sounds like the opportunity for you, APPLY TODAY or send your resume to

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.

We thank you for your interest in this position; however, only suitable candidates will be contacted. In the meantime, we invite you to register your details online at to be considered for suitable positions.

WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.Part of the WSA group, Bloom Hearing Specialists operates a global network of hearing stores equipped with the latest technology and, most importantly, the best people. We have a track record of actively supporting progressive career pathways, empowering our employees to grow and develop in the direction that matters most to them.At Bloom Hearing Specialists, we are passionate about creating a workplace where people can do meaningful work, build rewarding careers and make a genuine difference every day. Due to an internal promotion, we have an exciting opportunity for an experienced and people-focused leader to join our Sales Leadership Team.In this role, you will support our network of clinics across Regional Victoria, New South Wales and Canberra, helping to transform the way Australians experience hearing care.Why join us?Purpose-driven work Every day, our teams help people reconnect with the sounds, conversations and moments that matter most. You'll lead teams making a real impact in local communities across Australia.Career growth and development This opportunity has become available due to an internal promotion, reflecting our commitment to developing talent and creating meaningful career pathways.People-first culture Join a supportive, collaborative and values-driven organisation where wellbeing, inclusion and continuous development are prioritised.Leadership with impact Influence the success of multiple clinics, develop high-performing teams and contribute to both commercial outcomes and exceptional customer experiences.Milton, QLD Full-Time 9:00am - 5:00pm Hybrid Working: 4 days in the Milton office, 1 day from homeThe OpportunityReporting to the Funding and Claims Manager, you will be responsible for funding and claims across Australia and New Zealand.Key Responsibilities Include• Driving sales revenue growth across your allocated clinic network• Creating and embedding a customer-focused sales culture• Engaging and developing teams to create alignment, accountability and high performance• Coaching and mentoring clinic staff to achieve individual and team success• Leveraging cross-functional partnerships to optimise operational effectiveness, training and employee support• Building strong relationships with internal and external stakeholders• Promoting a culture of safety, wellbeing and inclusionAbout YouYou are an experienced people leader who enjoys developing people, building strong relationships and delivering results across geographically dispersed teams.You Will BringReview, assess and validate claims across all funding streams, including Hearing Services Program (HSP), Department of Veterans' Affairs (DVA), WorkCover, and other third-party funders, ensuring compliance with relevant legislation, guidelines, policies and contractual requirements.• Conduct regular compliance reviews and audits of submitted, draft and historical claims to identify errors, risks, and opportunities for improvement.• Investigate claim discrepancies, rejections, payment delays and non-compliance issues, and work with stakeholders to implement corrective actions.• Develop, maintain and continuously improve claiming procedures, Standard Operating Procedures (SOPs), work instructions and governance frameworks.• Collaborate with clinicians, clinic teams, regional leadership and support office stakeholders to identify claiming issues, billing inconsistencies and process gaps.• Analyse claims data and operational trends to identify recurring issues, compliance risks, training needs and revenue recovery opportunities.• Provide subject matter expertise and support on funding eligibility, claiming requirements and compliance obligations across all funding programs.• Deliver training, coaching and guidance to clinic and support teams to improve claim accuracy, compliance outcomes and operational efficiency.• Prepare reports and dashboards on claiming performance, compliance findings, aged debt, funding risks and revenue recovery outcomes.• Support business initiatives and projects relating to funding, claiming systems, process improvements and regulatory changes.• Act as the escalation point for complex funding, billing and claims-related enquiries.Skills & ExperienceEssential• Strong understanding of claims administration, compliance, auditing or revenue management.• Advanced analytical skills with the ability to identify trends, risks and improvement opportunities.• Strong stakeholder management and communication skills.• High attention to detail and ability to interpret policies, procedures and funding guidelines.• Intermediate to Advanced Microsoft Excel skills, including data analysis, reporting and reconciliation.• Experience developing process documentation, SOPs and governance frameworks.Desirable• Knowledge of the Hearing Services Program (HSP), DVA, WorkCover and other healthcare funding models.• Understanding of audiology services, hearing aid funding and associated claiming requirements.• Experience within healthcare, allied health or a regulated funding environment.• Experience conducting compliance audits and investigations.
Sounds wonderful? We can't wait to hear from you.WSA is an equal-opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.Candidates will be required to undergo a police check as a condition of employment. This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.

Description
Claims Support Officer We're looking for a Claims Operations Support Officer to join our Personal Injury Claims Operations team in Sydney. In this role, you'll support customers, claims teams and business partners through a mix of customer service, claims administration and operational support activities within a fast-paced Contact Centre environment. This is a full-time, 12-month contract opportunity based in Sydney. Salary $82,800. What you'll do Be the first point of contact for customer enquiries across a range of Personal Injury insurance schemes, delivering a positive and supportive customer experience. Manage inbound calls and provide accurate information in line with business procedures and regulatory requirements. Support Claims teams through administrative and operational tasks including claim reviews, claim reopen requests, payment updates and system validation activities. Investigate and follow up information required to support claims processing and customer outcomes. Manage customer feedback and escalate complex matters where required. Contribute to continuous improvement initiatives and support the wider team during busy periods. What you'll bring Previous experience in customer service, administration, contact centre or operations environments. Strong communication skills with the ability to build rapport and handle customer conversations with empathy and professionalism. Excellent attention to detail and the ability to manage multiple tasks in a fast-paced environment. Confidence using Microsoft Office and web-based systems. A proactive and adaptable approach, with strong problem-solving and organisational skills. Experience within insurance, claims or financial services will be highly regarded. What we can offer youSuncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click HereWhy you'll love working with usAt Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.Chase the sun, apply online today At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact or a confidential conversation .

A little about us Capricorn is one of Australia and New Zealand's largest and most dynamic Member-owned organisations. Since 1974, we've provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program. We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers. At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger: a Community which is connected and supported to make a difference, while having some fun along the way! A little about the role As Claims Support Officer, you will be the first point of support for Members at claim lodgement, providing clear guidance on next steps and managing expectations with empathy and professionalism. You will evaluate initial claim details, determine the appropriate triage approach, and coordinate early claim actions such as service provider appointments, towing and make-safe arrangements. You will help deliver a seamless claims experience by keeping Members informed, processing claims accurately and supporting timely claim resolution. This position is a member first response position on the phones, and we do receive large numbers of calls in a day to assist our member What you'll bring We're looking for someone who brings sound judgement, strong attention to detail and a service-focused approach to claims lodgement. You will be comfortable working accurately at volume, communicating clearly under pressure and staying composed when conversations are challenging. Advanced Microsoft Office skills, including Outlook.Sound analytical and problem-solving capability.Strong written and verbal communication, with close attention to detail.The initiative to work with minimal supervision and follow matters through.The ability to negotiate with a focus on achieving a sound outcome for the organisation.The ability to build positive relationships and provide a high level of service to internal and external customers.Customer assistance or insurance experience.Experience using a relevant claims system. A little on life at Capricorn At Capricorn, we're committed to creating an environment where our people can thrive, both professionally and personally. That's why we've built a range of benefits that support wellbeing, flexibility, development, and important moments in life, helping our people do their best work while balancing what matters most to them. A hybrid work model for office-based team members, with flexibility to work both from home and the office. 14 weeks inclusive paid parental leave for all eligible Team Members, providing equitable support of all parents and caregivers.Two additional days of paid leave to support moments that matter to you. Wellbeing, fitness, and lifestyle perks through WHEREFIT and Perkbox.Learning and development opportunities, including training opportunities and study assistance for eligible team members. Additional benefits such as purchased leave, salary continuance insurance, social club, novated leasing and more.For eligible field-based roles, Team members also receive a fully maintained vehicle and fuel card, providing support for both business and personal travel. Sound like you'd be a good fit? If you are ready to support Members with accurate, fair and responsive claims lodgement, we'd like to hear from you. For further information, support with your application and details on Capricorn, please visit capricorn.coop/careers